Denise Marra
Lakewood,CA
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Licenced Esthetician
Self-employeed
Long Beach, CA
10.2019 - Current
- Performed waxing services using hard and soft waxes to remove unwanted body hair.
- Maintained relationships with returning clients and handled scheduling.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
- Confirmed appointments with returning customers via email or phone call.
- Prepared waxing rooms with necessary supplies before each appointment.
- Educated clients on proper skincare post-treatment.
- Followed state regulations and safety protocols while performing treatments.
- Consulted with clients regarding their individual needs and preferences.
Receptionist
Everson Spice
Long Beach, CA
04.2016 - 03.2019
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Greeted customers, answered general questions and directed to appropriate locations.
- Identified needs of customers promptly and efficiently.
Guest Service Representative- Usher
Dodger Stadium
Los Angeles, CA
05.2014 - 10.2016
- Provided assistance to guests throughout their stay.
- Welcomed large volume of guests and improved overall customer service.
- Resolved guest complaints in a professional manner.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Education
License - Esthetician
Paul Mitchell The School
Costa Mesa, CA07-2019
Skills
- Customer Service- 10 years
- Sales Background- 5 years
- Inbound and Outbound Calling- 3 years
- Scheduling
- Sanitization
- Retail Marketing
- Retail Sales Customer Service
- Call Center Operations
- Problem-Solving Abilities
- Customer Support
- Spanish Translation
Accomplishments
- Optimistic Club Award
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Esthetician License- Skin Care
References
References available upon request.
Timeline
Licenced Esthetician
Self-employeed
10.2019 - Current
Receptionist
Everson Spice
04.2016 - 03.2019
Guest Service Representative- Usher
Dodger Stadium
05.2014 - 10.2016
License - Esthetician
Paul Mitchell The School