Denise Marsh
Dothan
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative Remote
Home Depot
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Caregiver
Gifted Hands Health Services
11.2021 - 10.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Sales Associate
Walmart
09.2018 - 11.2021
- Cashier
- Stocking items on shelves & putting labels on
Education
High school diploma -
Abbeville High School
Abbeville, ALSkills
- Vital signs
- Caregiving
- Meal Preparation
- Customer service
- Communication skills
- Microsoft Office
- Heavy lifting
- HIPAA
- Nursing
- Home health
- Hospital experience
- Medication administration
- Phone etiquette
- Office experience
- Patient monitoring
Certification
- BLS Certification, 03/01/23, 03/01/25
- ACLS Certification
Assessments
- Work style: Reliability, Proficient, 03/01/24, Tendency to be reliable, dependable, and accountable at work
- Work style: Reliability, Proficient, 06/01/23, Tendency to be reliable, dependable, and act with integrity at work
Timeline
Customer Service Representative Remote
Home Depot
12.2023 - Current
Caregiver
Gifted Hands Health Services
11.2021 - 10.2023
Sales Associate
Walmart
09.2018 - 11.2021
High school diploma -
Abbeville High School
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