Open To Work
Hi, I’m
Denise Matera
Flight Attendant
Las Vegas,NV
Work Preference
Timeline
Flight Attendant
Spirit Airlines Inc.
04.2013 - Current
Gate Attendant/Flight Attendant
SkyWest Airlines
06.2012 - 04.2013
After-School Program Director, self employed
Planet Happy Time, different schools
09.2000 - 09.2011
Certification
- FAA certification every year
- FAA license
- Airbus 319, 320, 321
Work History
Spirit Airlines Inc.
Flight Attendant
04.2013 - Current
Job overview
- Resolved issues swiftly to maintain exceptional customer satisfaction.
- Delivered safety briefings to maintain compliance with airline standards.
- Enhanced passenger experience through meticulous cabin upkeep.
- Worked with team to facilitate efficient boarding and timely departures.
- Monitored cabin conditions, adjusting lighting and temperature to optimize passenger comfort during flights.
- Ensured passenger safety through adherence to emergency procedures and protocols.
- Delivered exceptional customer service by addressing passenger needs and concerns promptly.
- Conducted pre-flight checks on equipment and supplies to guarantee readiness for departure.
- Assisted with boarding procedures, facilitating smooth transitions for passengers entering and exiting aircraft.
- Collaborated with crew members to maintain efficient cabin operations during flights.
- Educated passengers on safety regulations and emergency exits using clear communication techniques.
- Resolved in-flight issues effectively, enhancing overall passenger experience and satisfaction.
- Participated in ongoing training programs to stay current with industry standards and safety protocols.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
SkyWest Airlines
Gate Attendant/Flight Attendant
06.2012 - 04.2013
Job overview
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Collaborated with airport personnel to resolve boarding and disembarking delays, minimizing inconvenience to passengers.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Assured timely departures by efficiently completing all pre-boarding tasks.
- Led post-flight debriefings to evaluate performance, discuss challenges, and identify areas for improvement among crew members.
Planet Happy Time, different schools
After-School Program Director, self employed
09.2000 - 09.2011
Job overview
- Developed engaging after-school curriculum enhancing student participation and learning outcomes.
- Trained and supervised staff, promoting professional development and effective teamwork.
- Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
- Connected and frequently communicated with students and parents regarding programs, policies, and individual needs.
- Increased program attendance by establishing partnerships with local organizations and community leaders.
- Organized community partnerships to enhance resources available for students and families.
Additional Information
Additional Information
Planet Happy Time was my creation. I worked with schools to create plays children would perform at community theater. We would meet after school at different schools for all of our Rehearsals. I wrote our plays based off of Disney ideas about taking care of our planet. We also adopted a part of a beach and had beach clean up days. We also made short videos. If you google Planet Happy Time some of our work should still be there.