Work Preference
Timeline
Certification
Work History
Additional Information
Open To Work
Hi, I’m

Denise Matera

Flight Attendant
Las Vegas,NV
Denise Matera

Work Preference

Work Type

Part Time

Timeline

Flight Attendant
Spirit Airlines Inc.
04.2013 - Current
Gate Attendant/Flight Attendant
SkyWest Airlines
06.2012 - 04.2013
After-School Program Director, self employed
Planet Happy Time, different schools
09.2000 - 09.2011

Certification

  • FAA certification every year
  • FAA license
  • Airbus 319, 320, 321

Work History

Spirit Airlines Inc.

Flight Attendant
04.2013 - Current

Job overview

  • Resolved issues swiftly to maintain exceptional customer satisfaction.
  • Delivered safety briefings to maintain compliance with airline standards.
  • Enhanced passenger experience through meticulous cabin upkeep.
  • Worked with team to facilitate efficient boarding and timely departures.
  • Monitored cabin conditions, adjusting lighting and temperature to optimize passenger comfort during flights.
  • Ensured passenger safety through adherence to emergency procedures and protocols.
  • Delivered exceptional customer service by addressing passenger needs and concerns promptly.
  • Conducted pre-flight checks on equipment and supplies to guarantee readiness for departure.
  • Assisted with boarding procedures, facilitating smooth transitions for passengers entering and exiting aircraft.
  • Collaborated with crew members to maintain efficient cabin operations during flights.
  • Educated passengers on safety regulations and emergency exits using clear communication techniques.
  • Resolved in-flight issues effectively, enhancing overall passenger experience and satisfaction.
  • Participated in ongoing training programs to stay current with industry standards and safety protocols.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.

SkyWest Airlines

Gate Attendant/Flight Attendant
06.2012 - 04.2013

Job overview

  • Provided exceptional customer service, addressing inquiries and resolving issues effectively.
  • Collaborated with airport personnel to resolve boarding and disembarking delays, minimizing inconvenience to passengers.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
  • Assured timely departures by efficiently completing all pre-boarding tasks.
  • Led post-flight debriefings to evaluate performance, discuss challenges, and identify areas for improvement among crew members.

Planet Happy Time, different schools

After-School Program Director, self employed
09.2000 - 09.2011

Job overview

  • Developed engaging after-school curriculum enhancing student participation and learning outcomes.
  • Trained and supervised staff, promoting professional development and effective teamwork.
  • Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
  • Connected and frequently communicated with students and parents regarding programs, policies, and individual needs.
  • Increased program attendance by establishing partnerships with local organizations and community leaders.
  • Organized community partnerships to enhance resources available for students and families.

Additional Information

Additional Information

Planet Happy Time was my creation. I worked with schools to create plays children would perform at community theater. We would meet after school at different schools for all of our Rehearsals. I wrote our plays based off of Disney ideas about taking care of our planet. We also adopted a part of a beach and had beach clean up days. We also made short videos. If you google Planet Happy Time some of our work should still be there.

Denise MateraFlight Attendant