Denise Mathena Brown
Rathdrum,ID
Summary
Results-oriented Executive Administrator specializing in operational optimization and cross-departmental collaboration. Drives project success through effective communication and organization, supporting senior leadership in strategic initiatives. Demonstrates proactive problem-solving and maintains high service delivery standards while managing complex projects and administrative tasks.
Overview
14
14
years of professional experience
Work History
Guest Support Assistant
Unwind LLC
03.2026 - Current
- Facilitated seamless guest experiences through proactive communication before, during, and after stays.
- Verified homes for readiness prior to guest arrival, ensuring adherence to quality standards.
- Coordinated team efforts to swiftly address guest needs and resolve issues.
- Logged guest interactions and updates in systems to enhance service delivery.
- Managed behind-the-scenes operations to maintain organization and efficiency.
- Monitored inventory levels while adhering to budget constraints.
- Performed errands between properties to support daily operations. between properties to support operational flow.
- Performed errands between properties to support daily operations.
Executive Administrative Assistant to Service Operations Director
Pointe Pest Control
10.2018 - 01.2026
- Initiated and implemented streamlined processes for effective management of project information and personnel.
- Coordinated complex travel arrangements and prepared meetings, ensuring all follow-up tasks were completed.
- Executed human resources on-boarding and off-boarding duties efficiently.
- Processed monthly payroll for service operations department accurately.
- Conducted research and drafted summaries and reports for leadership review.
- Maintained confidentiality while facilitating manager activities using discretion and judgment.
- Developed strategic relationships across all organizational levels to enhance collaboration.
- Tracked and reported licensing compliance for 200+ fleet vehicles, ensuring adherence to regulatory standards.
Team Advisor
U.S. Bank
09.2016 - 10.2018
- Delivered exceptional customer experience for high-profile, high-net-worth clients.
- Resolved customer issues on first call, enhancing client satisfaction and loyalty.
- Navigated challenging situations to maintain high customer satisfaction ratings.
- Conducted thorough research to resolve customer issues efficiently.
- Utilized tools and navigated systems effectively to service accounts.
- Promoted to higher position within wealth servicing team, reflecting strong performance and commitment. within wealth servicing team as US Bank Customer Service Representative since August 2016.
HR Assistance & Rep Payee
Community Connections
11.2013 - 02.2016
- Conducted interviews and hired candidates to enhance team capabilities.
- Administered new employee orientation and tracked progress to enhance onboarding experience.
- Facilitated communication by corresponding via email with patients, professionals, and potential clients.
- Managed over 10 diverse budgets for participants, ensuring accountability and accuracy.
- Scheduled budgeting meetings with participants to align financial goals.
- Developed procedures outlining job descriptions to clarify roles and improve operational efficiency.
Group Reservations Coordinator, Promotions Specialist & Trainer
Coeur d'Alene Resort
09.2012 - 09.2015
- Led reservations team to manage guest room bookings effectively, enhancing overall guest satisfaction.
- Coordinated event and contract communication from initial booking through completion to ensure seamless execution.
- Coordinated service communication and addressed customer inquiries effectively.
- Trained new hires on customer service protocols and operational procedures to ensure consistent service delivery.
- Managed email correspondence with customers regarding sales contracts and payment tracking.
- Performed outbound calls to prospect potential guests and promote offerings.
- Conducted customer service audits to enhance service quality and compliance standards.
Education
Associate of Arts -
Interface Computer College
Spokane, WA07-1997
Associate of Arts - AA
Spokane Falls Community College
Spokane, WASkills
- Guest management
- Customer service
- Guest documentation
- Relationship management
- Administrative background
- Meeting coordination
- Event planning
- Travel coordination
- Project coordination
- Project schedule coordination
- Quality assurance
- Multi-line telephone systems
- Inventory management
- Budget management
- Budget oversight
- Confidentiality maintenance
- Data entry
- Data organization
- Document management
- File system management
- Database administration
- Database management
- Excel spreadsheets
- Spreadsheet tracking
- System updates
- Microsoft Office Suite
- Microsoft office
- Telephone and email etiquette
- Organizational management
- Information management
- Strong organization
- Time management
- Schedule management
- Multitasking
- Team collaboration
- Problem solving
- Resourcefulness
- Strategic communication
- Clear communication
- Written communication
- Professional correspondence
- Interpersonal skills
- Professionalism
- Reliability
- Professional demeanor
- Adaptability and flexibility
- Fast learner
- Decision-making
- Order placement
- Account investigation
- Procedure development
- Quality assurance
- Attention to detail
- Relationship building
- Customer relations
- Front desk support
- Multi-line telephone systems
- Adaptability and flexibility
- Professional correspondence
- Event planning
- Adaptability and flexibility
- Multi-line telephone systems
Timeline
Guest Support Assistant
Unwind LLC
03.2026 - Current
Executive Administrative Assistant to Service Operations Director
Pointe Pest Control
10.2018 - 01.2026
Team Advisor
U.S. Bank
09.2016 - 10.2018
HR Assistance & Rep Payee
Community Connections
11.2013 - 02.2016
Group Reservations Coordinator, Promotions Specialist & Trainer
Coeur d'Alene Resort
09.2012 - 09.2015
Associate of Arts -
Interface Computer College
Associate of Arts - AA
Spokane Falls Community College