Amelia Ike

• Managed guest inquiries and resolved issues to enhance overall satisfaction.
• Trained and managed a front desk team of up to 7 to ensure adherence to service standards and fostered a supportive work environment and enhancing overall performance.
• Developed and implemented customer service procedures to streamline operations.
• Oversaw daily operations, ensuring alignment with brand standards and operational goals.
• Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
• Oversaw daily cash handling procedures, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
• Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
• Understood and implemented safety and emergency procedures.
• Monitored staff training, scheduling and shift changes.
• Coordinated special events and group bookings, ensuring all details were accurately executed for successful outcomes.
• Serve as the property's Hotel Experience Champion for IHG

• Serving 3 properties as a secondary position with Defoor Hospitality Group. This stretches across the West Village, with Hotel Indigo starting in May 2025 and the transition to manage Hotel Clemons and Hotel Bo beginning in early 2026.
• Developed and executed social media content strategies across multiple platforms.
• Created visually appealing graphics and videos using design tools for diverse platforms.
• Monitored industry trends to identify opportunities for innovative content creation.
• Monitored engagement metrics to optimize content performance and audience reach.
• Collaborated with marketing team to align social media campaigns with brand messaging.
• Created visually appealing graphics using design tools for social media posts.
• Managed budget allocation for promotional activities, ensuring cost-effective execution.
• Coordinated events and activations that increased brand engagement and visibility.
• Implemented tracking systems to measure campaign effectiveness and optimize performance.
• Negotiated partnerships with external vendors, securing optimal rates and services for promotional activities.

• Assisted members and guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
• Streamlined communication between departments, ensuring efficient service delivery to guests.
• Greeted guests upon arrival and offered directions to key amenities to cultivate quality experiences.
• Supported event planning efforts, contributing to the successful execution of memorable occasions.
• Collaborated with staff to design and deliver exceptional member experiences, increasing overall satisfaction rates.
• Improved member retention rates by proactively addressing concerns and implementing solutions tailored to individual needs.

• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Resolved customer problems and complaints.
• Built personal relationships with guests to promote positive experiences.
• Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
• Worked closely with management staff of Chattanooga Tourism Co. to build upon progress
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Using personal connections and relationships cultivated on my own to get experience in travel industry
• Planning and assisting trips; Creating itineraries
• Finding and booking stays and transportation
• Scouting best options based on clients likes, budget, etc
• Responded to clients' questions, issues, and complaints and found appropriate solutions when needed

• Worked directly with president - Administrative Assistance
• Communicated with Sponsors and vendors to ensure events, relationships, etc all went smoothly
• Planned and organized special events, solicited corporate sponsorships and set up matching gift donations to reach financial targets
• Helped with social media presence
• Researched assigned events and identified possible partnerships aligned with event concepts
• Managed administrative logistics of events planning, event booking and event promotions
• Evaluated existing plans, processes and events planning services to identify opportunities for improvement
• Designed graphics for websites, logos and promotions for marketing purposes

Catering and UC Food Service

• Customer Service & Employee Training
• Cash Handling/Counting and depositing cash drawers at close
• Food Safety - Cooking meat, prepping fresh ingredients, and serving customers
• Event Management & Catering

• Managed guest house as well as visiting teams
• Assisted in upkeep of orphanage
• Assisted with children (ie; schooling, care, etc)
• Helped with social media and photography
• Reported back to instructor to receive day-to-day tasks and responsibilities
• Gained operational knowledge and supported departmental needs