Denise McElveen
Pflugerville
Summary
Dedicated administrative professional with a strong background in customer service, data entry, and client relations. Skilled in medical front desk operations, patient records management, insurance verification, and scheduling. Adept at providing excellent customer service in fast-paced environments while ensuring accuracy, confidentiality, and compliance with HIPAA regulations. Seeking to apply expertise in a medical administrative role to support patients and healthcare providers.
Overview
21
21
years of professional experience
Work History
Patient Access Representative
Brackenridge Hospital
08.2006 - 06.2013
- Greeted and registered patients, verified demographics and insurance
- Scheduled procedures and coordinated appointment logistics
- Collected payments and updated billing records
- Obtained insurance authorizations for services
- Provided front-line customer service and support to patients
- Managed patient scheduling and communications
National Finance Manager / Director of Portfolio Management / Funding Assistant / Credit Info Specialist
Spectrum Funding Group / United Capital Leasing
10.1999 - 01.2004
- Implemented collection procedures for brokers
- Maintained long-term lessee/vendor relationships
- Performed credit investigations for leasing applications
- Marketed equipment leasing solutions to small and mid-size companies
Administrative Assistant / Finance Clerk
MM Family Dentistry
04.1995 - 10.1999
- Provided clerical and administrative support to patients and customers
- Verified insurance authorizations and reviewed rejected claims
- Scheduled and confirmed patient appointments
- Collected co-payments using Dentrix and other portals
- Responded to inquiries via email, ensuring billing operations ran smoothly
- Ordered supplies, supported meetings/events, and improved office workflow
- Managed incoming calls and directed appropriately
Administrative Assistant / Off-Duty Employment Coordinator
Austin Police Department
05.1992 - 04.1995
- Assisted employees and customers on a walk-in basis
- Distributed payroll for department staff
- Maintained off-duty employment contracts and records
- Provided administrative support to the Human Resources Manager
Education
High School -
LBJ High School
Austin, TX01.1992
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University of Houston
Houston, TXundefined
Austin Community College
Austin, TXSkills
- CPT & ICD-9 Coding EOB Review
- Medical Records Management Patient Check-In/Check-Out
- Insurance Verification & Billing Claims Processing
- Appointment Scheduling Data Entry
- Microsoft Office Suite (Word, Excel, Outlook)
- AS400 / AS01 Systems Medisoft Phoenix 3 Corepoint
- Salesforce Act2000 Siebel Lotus Notes
- Excellent Communication & Customer Service
Timeline
Patient Access Representative
Brackenridge Hospital
08.2006 - 06.2013
National Finance Manager / Director of Portfolio Management / Funding Assistant / Credit Info Specialist
Spectrum Funding Group / United Capital Leasing
10.1999 - 01.2004
Administrative Assistant / Finance Clerk
MM Family Dentistry
04.1995 - 10.1999
Administrative Assistant / Off-Duty Employment Coordinator
Austin Police Department
05.1992 - 04.1995
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University of Houston
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Austin Community College
High School -
LBJ High School
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