Denise McKinney
Orlando
Summary
Experienced in workflow coordination and inventory management, demonstrating proficiency in managing schedules and ensuring compliance with established protocols. Conducted system analysis to identify inefficiencies, collaborating with cross-functional teams to enhance operational outcomes. Maintained a clean and organized work environment while adhering to safety protocols and healthcare regulations. Proven ability to manage multiple tasks effectively while providing excellent customer service and support during patient interactions.
Overview
30
30
years of professional experience
Work History
QSR
Universal Orlando
Orlando
10.2016 - Current
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Phlebotomist
Quest Diagonstics
Nashville
06.2007 - 12.2010
- Ensured compliance with federal regulations governing laboratory procedures.
- Processed samples accurately and efficiently.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Verified patient information prior to specimen collection.
- Provided assistance to clinical staff during patient visits.
- Prepared specimens for transport to external laboratories.
- Performed venipuncture and other blood collection procedures according to established standards.
- Monitored inventory levels of supplies used in phlebotomy services.
- Maintained a clean, safe, and organized work environment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Maintained accurate records of collected specimens and test results.
- Provided excellent customer service while interacting with patients.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Followed all safety protocols when handling hazardous materials.
- Documented patient information into electronic medical records system.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Performed centrifugation and specimen aliquoting for sample preparation.
- Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
- Participated in continuing education to stay current with phlebotomy practices.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Demonstrated proficiency in using a variety of collection techniques and equipment.
- Entered patient information and test orders into computer systems accurately.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Conducted patient interviews and verified medical records to confirm test requisitions.
- Handled special collection procedures, including therapeutic phlebotomy and drug testing.
- Educated patients on specimen collection procedures and post-draw care.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Prepared and packaged specimens for courier transport.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Managed inventory of phlebotomy supplies and reordered stock as necessary.
- Identified patients using proper procedures prior to specimen collection.
- Verified collection orders and communicated discrepancies to nurses.
- Monitored patients for adverse reactions and provided immediate care as needed.
- Coordinated workflow based on stat, schedule, or outpatient needs.
Lead Phlebotomist
Lab Corporation of America
Atlantic City
09.1995 - 06.2007
- Maintained accurate records of patient test results and other relevant information in accordance with established policies and procedures.
- Monitored the inventory of supplies and equipment used for phlebotomy services.
- Performed phlebotomy procedures on patients in a professional, safe and timely manner.
- Documented daily activities including number of specimens collected, quality assurance measures taken.
- Implemented new policies and procedures related to specimen collection as directed by management.
- Evaluated current processes and identified opportunities for improvement in order to increase efficiency.
- Participated in regular performance reviews with supervisors in order to identify areas of improvement.
- Maintained a clean work environment by following infection control guidelines at all times.
- Provided guidance and support during difficult specimen collections as needed.
- Coordinated with other departments within the hospital and clinic setting as needed in order to complete tasks related to specimen collection.
- Ensured that all laboratory specimens were collected, labeled, logged and stored properly prior to transport.
- Trained new staff on proper collection techniques and safety protocols.
- Assisted with scheduling patient appointments to ensure efficient use of time throughout the day.
- Adhered to universal precautions guidelines when handling blood specimens according to OSHA standards.
- Assessed patient conditions before performing venipuncture to determine appropriateness for specimen collection.
- Responded quickly and efficiently to any emergency situations related to phlebotomy services or equipment malfunctioning.
- Reviewed patient charts prior to collecting samples, ensuring that appropriate tests were ordered for each individual case.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
- Scheduled appointments and managed patient flow to minimize wait times.
- Collaborated with laboratory personnel to resolve specimen issues.
- Conducted various blood tests and updated results into paper and electronic charts.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Identified patients using proper procedures prior to specimen collection.
- Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
- Conducted patient interviews and verified medical records to confirm test requisitions.
- Assisted in the training and mentoring of new phlebotomy staff.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Prepared and packaged specimens for courier transport.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
- Educated patients on specimen collection procedures and post-draw care.
- Demonstrated proficiency in using a variety of collection techniques and equipment.
- Verified collection orders and communicated discrepancies to nurses.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Performed centrifugation and specimen aliquoting for sample preparation.
- Handled special collection procedures, including therapeutic phlebotomy and drug testing.
- Entered patient information and test orders into computer systems accurately.
- Monitored patients for adverse reactions and provided immediate care as needed.
- Managed inventory of phlebotomy supplies and reordered stock as necessary.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Conducted quality control checks to ensure the accuracy of test results.
- Participated in continuing education to stay current with phlebotomy practices.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Interacted with patients to gather and record data prior to blood draws.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Used heel and finger stick methods to obtain blood from capillaries.
- Offered snacks and beverages to blood and plasma donors to maintain proper sugar levels.
- Mentored newly hired medical personnel in phlebotomy techniques and protocols.
- Collected specimen samples and transported to laboratory for processing.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Input medical and insurance information into database for inclusion in patient records.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
Education
Princeton Phlebotomy
Atlantic City, NJ02-1995
Associate of Arts - Liberal Arts And Sciences
Atlantic County Community College
Atlantic City, NJSkills
- Workflow coordination
- Safety protocols
- Training and mentoring
- Problem solving
- Time management
- Communication skills
- Problem-solving
- Multitasking Abilities
- Data entry
- Customer service
- Inventory management
Timeline
QSR
Universal Orlando
10.2016 - Current
Phlebotomist
Quest Diagonstics
06.2007 - 12.2010
Lead Phlebotomist
Lab Corporation of America
09.1995 - 06.2007
Princeton Phlebotomy
Associate of Arts - Liberal Arts And Sciences
Atlantic County Community College