Denise Mercado
Spring Hill,FL
Summary
Dynamic Team Leader at Access Healthcare with a proven track record in optimizing appointment scheduling and enhancing operational efficiency. Skilled in insurance verification and employee training, I excel in fostering effective communication and data management, ensuring seamless patient experiences and compliance. Committed to driving team success and improving service delivery.
Overview
13
13
years of professional experience
Work History
Team Leader
Access Healthcare
Spring Hill , FL
10.2020 - 03.2025
- Streamlined appointment schedules to optimize operational efficiency.
- Managed 100 incoming calls and performed 50 to 75 outbound calls daily.
- Facilitated communication with doctors regarding refills, referrals, and order requests.
- Trained new employees on best practices and procedural compliance.
- Prepared comprehensive spreadsheets to monitor new patient information.
- Verified patient insurance prior to appointments for accuracy.
- Ensured compliance with all safety regulations in the workplace.
- Established clear expectations for employees, providing guidance when needed.
Dept Leader
McDonald's Restaurant
Spring Hill , FL
02.2012 - 09.2020
- Managed vendor relationships in order to ensure quality products at competitive prices.
- Recruited new employees when necessary by conducting interviews and evaluating applicants.
- Evaluated employee performance regularly through one-on-one meetings, reviews, and surveys.
- Reviewed financial documents in order to monitor budget allocations throughout the year.
- Provided day-to-day leadership to department staff, ensuring effective operations and compliance with company policies.
- Conducted regular team meetings to review progress on projects and address any issues that may arise.
- Maintained a safe work environment
- Identified process improvements needed within the department in order to meet organizational goals.
Education
High School Diploma -
Springstead High School
Spring Hill FL05-2001
Skills
- Appointment scheduling and data management
- Insurance verification
- Employee training and team leadership
- Customer communication
- Data management
- Performance evaluation
- Call management
- Safety compliance
Timeline
Team Leader
Access Healthcare
10.2020 - 03.2025
Dept Leader
McDonald's Restaurant
02.2012 - 09.2020
High School Diploma -
Springstead High School
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