Denise Monreal
Buford,GA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Background includes working in all environments to perform document and verbal translation services. Excellent listening and communication skills with organized and systematic approach. Delivers high level of accuracy in English to Spanish translations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Costumer Experience Manager
Five Below
Buford, GA
07.2022 - 10.2022
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
LLC Secretary
Eagle Ridge Rennovations
01.2020 - 07.2022
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients..
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
Education
Master Cosmetology
Keune Academy By 124
Lawrenceville, GA08.2023
High School Diploma -
Mill Creek High School
Hoschton, GA05.2022
Skills
- Agile Development
- Cash Register Operations
- Security Measures
- Design Leadership
- Customer Experience
- User Training
- Vendor Relationship Development
- Team Development
- Customer Satisfaction
- Stock Control
- Microsoft Word
- Multi-Line Phone Systems
Accomplishments
Glam Team
Certification
- Blow dry certified
- Barbicide certification
- Barbicide Covid 19 certification
•Master cosmetology license
Extensive circulm
Industry Connection Classes //
January 18th 2023: Salon 124
January 25th 2023: Van MIchael Salon
February 15th 2023: Bob Steel Salon
March 1st 2023: Melody Jaggar (Tinta)
March 15th 2023: Salon 124
March 22nd 2023: Salon Disegno
April 19th: Birch Salon Co.
May 17th 2023:Melody Jaggar (Ouidad cut)
Timeline
Costumer Experience Manager
Five Below
07.2022 - 10.2022
LLC Secretary
Eagle Ridge Rennovations
01.2020 - 07.2022
Master Cosmetology
Keune Academy By 124
High School Diploma -
Mill Creek High School