Denise Moore
Adona,AR
Summary
Branch Manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. 10+ year history of success in Banking Industry.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Branch Manager
First Service Bank
Little Rock, AR
09.2022 - Current
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Maintained involvement in community affairs to foster and promote favorable bank image and public trust.
Dual Branch Manager
US Bank National Association
05.2012 - 09.2022
- Overseeing the Day to Day Operations of two large retail branches. Driving Deposit growth by promoting bank products and services
- Increased efficiency while driving branch revenue by optimizing daily operations.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Responsible for the recruitment, coaching, development and training of team members.
- Works closely with Bank partners such as mortgage, Business banking, and Wealth management to achieve sales growth.
- Designed sales and service strategies to improve revenue and retention.
- Planned work schedules to maintain adequate staffing levels.
- Managed and inspired team members to perform to full potential, driving branch profitability.
Sales Manager
State Beauty Supply
04.2003 - 05.2012
- Responsible for the hiring, on the job training and scheduling of staff for the store.
- Planning and coordinating continuing education classes and events for salons and staff.
- Guided salon owners to lead their business to success
- Introducing new products and skills to salon professionals.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Attended trade shows for in-person engagement and network building.
- Established new accounts and serviced existing accounts maintaining professional relationships.
Education
Associate of Applied Science - Business Marketing
University of Arkansas Community College
Morrilton05.2001
Skills
- Customer Service
- Branch Operations Management
- Relationship Building
- Coaching and Mentoring
- Excels in Team Leadership
- Business Relationship Management
- Staff Recruitment and Hiring
- Banking Products and Services
- Interviewing and Hiring
Certification
- NMLS License - 2022 #923708
- Notary of Public Certification
Timeline
Branch Manager
First Service Bank
09.2022 - Current
Dual Branch Manager
US Bank National Association
05.2012 - 09.2022
Sales Manager
State Beauty Supply
04.2003 - 05.2012
Associate of Applied Science - Business Marketing
University of Arkansas Community College
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