Denise Moore
Cuyahoga Falls,OH
Summary
I have more than 13 years of experience in management and customer service. I am a quick learner looking for a company where I can grow long-term. I have no doubt that I would be an asset to your organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
Akron, Ohio
01.2025 - Current
- Manage daily operations, supervise crew members, ensure adherence to food safety standards, and deliver excellent customer service in a fast-paced environment.
- Supervised daily operations and ensured compliance with company standards.
- Trained and mentored team members on service protocols and food safety.
- Managed inventory levels and coordinated supply orders for kitchen needs.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Conducted regular quality checks on food preparation and presentation standards.
- Facilitated communication between management and crew for seamless operations.
- Managed daily cash intake by counting out registers and tabulating profits.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Coached employees on interactions with customers to drive exceptional service.
- Monitored store operations to ensure compliance with company policies and procedures.
- Communicated with other shift managers to facilitate continuum of customer service.
- Assisted in resolving escalated customer service issues in a timely manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Responded quickly and effectively to emergency situations as they arose.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Resolved conflicts between staff members in a professional manner.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Taught staff upselling techniques to meet revenue targets.
Kitchen Manager
Chipotle
Akron, Ohio
03.2022 - Current
- Oversaw kitchen operations, ensured compliance with food safety policies, and trained new staff.
- Trained staff on cooking techniques and equipment usage.
- Supervised food preparation and presentation to meet company guidelines.
- Implemented sanitation procedures maintaining a clean kitchen environment.
- Resolved customer complaints related to food quality or service issues.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
Sales
Spectrum
Akron, Ohio
04.2023 - 01.2025
- Provided sales and customer support until position ended due to sales department closure. Consistently met and exceeded sales goals while maintaining high customer satisfaction.
- Prepared sales orders accurately and efficiently.
- Coordinated with sales team to ensure consistent communication between customers and representatives throughout the sales process.
- Implemented promotional sales strategies to increase membership sign-ups and product sales.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
Medical Sales Representative
SelectQuote
Akron, Ohio
09.2021 - 12.2021
- Sold accident and health insurance policies, maintained client relationships, and ensured compliance with industry regulations.
- Built strong relationships with healthcare providers to enhance referral networks.
- Presented product demonstrations to potential clients in various settings.
- Monitored competitor activities and pricing to ensure competitive edge.
- Increased value to clients through product knowledge.
Warehouse Worker
Aldi
Hinckley, Ohio
11.2020 - 08.2021
- Processed shipments, maintained inventory, and ensured warehouse safety standards.
- Sorted and organized products for optimal storage and easy access.
- Inspected incoming shipments for quality and accuracy prior to stocking.
- Assisted in inventory counts to ensure stock levels remained accurate.
- Followed company policies for handling hazardous materials safely.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Staged and sorted multiple types of products for loading.
- Operated scanners, computers, and other equipment to track orders.
Loan Processor
Ace Cash Express
Akron, Ohio
08.2017 - 09.2020
- Processed loan applications, verified documentation, and maintained strong customer relations.
- Reviewed financial documents to ensure compliance with company policies.
- Processed loan applications efficiently for diverse customer needs.
- Verified applicant information by communicating with relevant financial institutions.
- Assisted customers in understanding loan terms and repayment options.
- Submitted loan applications to underwriting department for review and approval process.
- Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
- Prepared loan documents including promissory notes, deeds of trust, mortgage insurance policies and truth-in-lending statements.
- Provided excellent customer service while responding promptly to inquiries from applicants, lenders and brokers.
Department Manager
McDonald's
Akron, Ohio
02.2013 - 09.2017
- Managed staff schedules, trained employees, and ensured operational efficiency.
Education
High School Diploma -
Garfield High School
Akron06.2013
Skills
- Problem solving
- Relationship building
- Sales strategies
- Customer service focus
- Conflict resolution
- Customer service excellence
- Team Leadership
- Sales Strategy
- Problem Resolution
- Employee Training
- Inventory Management
- Health & Safety Compliance
- Communication
- Adaptability
- Quick Learning
Certification
Accident and Health Insurance License, 2021
Timeline
Shift Manager
McDonald's
01.2025 - Current
Sales
Spectrum
04.2023 - 01.2025
Kitchen Manager
Chipotle
03.2022 - Current
Medical Sales Representative
SelectQuote
09.2021 - 12.2021
Warehouse Worker
Aldi
11.2020 - 08.2021
Loan Processor
Ace Cash Express
08.2017 - 09.2020
Department Manager
McDonald's
02.2013 - 09.2017
High School Diploma -
Garfield High School