DENISE MORIN
EDINBURG
Summary
Results-driven Quality Assurance Specialist II at the Texas Attorney General, skilled in data analysis and process improvement. Adept at identifying compliance trends and enhancing operational efficiency. Proven ability to communicate effectively and collaborate with teams to develop actionable solutions, ensuring adherence to regulations and improving case management outcomes.
Overview
19
19
years of professional experience
Work History
Quality Assurance Specialist II
Texas Attorney General
Pharr
04.2018 - Current
- Under the direction of the Regional Director performs complex quality control analysis review work
- Assists in identifying trends or problems in office or regional level production and recommends appropriate changes for solutions
- Reviews and reports on the region's compliance with federal, state, and local regulations and policies
- Functions as a qualify control/case review analyst; identifies trends or problems and recommends appropriate changes
- Completes case readings and contacts various sources to validate information
- Serves on committees and work groups to provide input on the development of policies, procedures and standards
- Conducts timely review and reports findings to assist in the development of action plans
- Provides training and technical assistance to office staff
- Develops information management systems to collect and analyze program performance data
- Assist Field Offices as needed with developing and deploying customized macros
- Conduct detailed in-office investigations to locate parties, verify employment and determine assets
- Researches case information on the Texas Child Support Enforcement System (TXCSES); maintain current knowledge of child support policies and procedures, Texas Family Law, federal regulations and other states’ IV-D regulations
- Comply with all agency policies and procedures, including applicable security and safety rules, regulations and standards
Child Support Officer III
Texas Attorney General
Pharr
04.2013 - 04.2018
- Conduct detailed in-office investigations to locate parties, verify employment and determine assets
- Monitor cases and refer delinquent cases for appropriate enforcement action
- Prepare documents to legal and administrative actions to establish or enforce child support orders
- Examine financial activity reports to determine if case need's legal action
- Researches case information on the Texas Child Support Enforcement System (TXCSES); maintain current knowledge of child support policies and procedures, Texas Family Law, federal regulations and other states’ IV-D regulations
- Comply with all agency policies and procedures, including applicable security and safety rules, regulations and standards
Teller
Naft Federal Credit Union
Pharr
01.2013 - 03.2013
- Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit
- Analyze checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices
- Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded
- Balance drawer daily, including periodic batching of cashed checks
Document Scanner
Texas Attorney General
Weslaco
01.2012 - 03.2012
- Responsible for preparing, child support document to make ready for scanning
- This was a temporary assignment
Teller
Border Capital Bank
McAllen
05.2008 - 05.2010
- Checking and savings deposits and cash checks: verify endorsement, receive proper identification, and ensure validity requirements, regulations and consumer privacy policies
- Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices
- Answer basic customer inquiries regarding interest rates, service charges, and close accounts when requested
- Accept county property tax payments
- Balance drawer daily, including periodic batching of cashed checks
Cashier
HEB
Edinburg
03.2006 - 02.2008
- Collect cash from the customers, check and charge payments, perform exchange transactions
- Provide customer services
- Process exchanges and refunds
- Offer customers carry-out service at the completion of transactions
Education
Bachelor of Science - Rehabilitative Services
The University of Texas American
Edinburg, TX08-2011
High School Diploma -
Edinburg High School
Edinburg, TX06-2006
Skills
- Type 55 WPM
- Quality control
- Data analysis
- Case review
- Case management
- Process improvement
- Effective communication
- Problem solving
- Team collaboration
- Quality control data compilation
- Apple or Macintosh Computers
- Internet Browser (Internet Explorer, Firefox)
- Peripheral Devices (Scanners, Printers, etc)
- Personal Computers
- Spreadsheet Software (Calc, Excel)
- Word Processing Software (Word, WordPerfect)
- SAS Enterprise Guide
- Testing documentation
- Quality audits
Detailed References
- Vanessa Hernandez, Office of the Attorney General, 956-587-1949
- Gabby Salinas, DPS, 956-358-6073
Occupational Licenses Certificates Training
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Activities
- Type 55 WPM
- Apple or Macintosh Computers
- Internet Browser (Internet Explorer, Firefox)
- Peripheral Devices (Scanners, Printers, etc.)
- Personal Computers
- Spreadsheet Software (Calc, Excel)
- Word Processing Software (Word, WordPerfect)
- SAS Enterprise Guide
Timeline
Quality Assurance Specialist II
Texas Attorney General
04.2018 - Current
Child Support Officer III
Texas Attorney General
04.2013 - 04.2018
Teller
Naft Federal Credit Union
01.2013 - 03.2013
Document Scanner
Texas Attorney General
01.2012 - 03.2012
Teller
Border Capital Bank
05.2008 - 05.2010
Cashier
HEB
03.2006 - 02.2008
Bachelor of Science - Rehabilitative Services
The University of Texas American
High School Diploma -
Edinburg High School
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