Summary
Overview
Work History
Education
Skills
Timeline
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Denise Morrison

The Villages,FL

Summary

Accomplished professional with expertise in training and development at Harrah’s Cherokee Casino Resort. Skilled in sanitation standards and beverage making, enhancing team performance and customer satisfaction. Proven ability to optimize operations and mentor staff. Strong communicator with a focus on compliance and quality.

Overview

9
9
years of professional experience

Work History

Food and Beverage Trainer

Harrah’s Cherokee Casino Resort
12.2020 - 03.2023
  • Assisted in training staff on food safety and sanitation protocols.
  • Supported development of training materials for beverage preparation techniques.
  • Facilitated onboarding sessions for new hires to ensure compliance with service standards.
  • Observed team performance to identify areas for improvement and provide constructive feedback.

Retail Clerk

Harrahs Cherokee Casino and Resort
01.2019 - 12.2020
  • Processed customer transactions efficiently using POS systems.
  • Assisted customers with product inquiries, enhancing overall shopping experience.
  • Organized merchandise displays to maximize sales potential and improve store aesthetics.
  • Maintained accurate inventory records, minimizing stock discrepancies through regular audits.

Cashier Manager

Harrahs Council Bluffs Iowa
03.2014 - 12.2017
  • Managed daily cash operations, ensuring accuracy in transactions and compliance with financial procedures.
  • Trained and mentored staff on customer service best practices and operational efficiencies.
  • Developed schedules to optimize team performance during peak hours, enhancing customer satisfaction.
  • Implemented inventory management systems to track product availability and reduce shrinkage rates.

Education

High School Diploma - General Education

Memorial High School
Cedar Grove, WI
06.1978

Skills

  • Sanitation standards
  • Beverage making
  • Allergen awareness
  • Food pairing

Timeline

Food and Beverage Trainer

Harrah’s Cherokee Casino Resort
12.2020 - 03.2023

Retail Clerk

Harrahs Cherokee Casino and Resort
01.2019 - 12.2020

Cashier Manager

Harrahs Council Bluffs Iowa
03.2014 - 12.2017

High School Diploma - General Education

Memorial High School

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