Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Natalia Andal

Sacramento,CA

Summary

Food and beverage professional with extensive experience, taught and learned at SeaWorld San Diego. I specialize in staff training, operational management, and guest experience excellence. I am passionate about creating a safe, positive work environment that will motivate team members to achieving high performance and improving on their skills to satisfy our customers.

Overview

4
4
years of professional experience

Work History

Food & Beverage Trainer

SeaWorld San Diego
San Diego, CA
03.2024 - 01.2025
  • Conducted training for new-hire ambassadors, which included park tours, facility tours, safety training, knife training, and register training.
  • Created PowerPoint presentations for register training materials.
  • Assisted with completing overs and shorts for the Food and Beverage Department, with the Financing team.
  • Assisted the Informational Tech team with training ambassadors on the proper use of register systems.
  • Provided administrative tasks for the Food and Beverage Director and Managers.
  • Assisted restaurant facilities as needed with the skills attained from my previous positions.

Assistant Supervisor, Food & Beverage

SeaWorld San Diego
San Diego, CA
07.2023 - 03.2024
  • Lead the team to fulfill the ultimate guest experience.
  • I opened and closed the restaurant according to SeaWorld procedures.
  • Monitored temperature checks of food and quality in accordance with HACCP policies.
  • Authorized register recaps, over-rings, and refunds.
  • Performed supervisor responsibilities by taking action when guest complaints occurred and trained and directed ambassadors on specific tasks.

Food & Beverage Ambassador

SeaWorld San Diego
San Diego, CA
07.2021 - 07.2023
  • Greeted and welcomed guests into the restaurant facilities.
  • Supported and accommodated to guests' dietary restrictions and needs.
  • Followed proper CAL/OSHA guidelines when preparing and serving food.
  • Operated payment registers.
  • Maintained a clean, working environment.

Education

Some College (No Degree) -

San Diego Mesa College
San Diego, CA
12-2024

High School Diploma -

Patrick Henry High School
San Diego, CA
06-2022

California State University, Sacramento
Sacramento, CA

Skills

  • Sanitation standards
  • Upselling strategies
  • Allergen awareness
  • Food safety
  • Recipe creation
  • Employee scheduling
  • Sanitation procedures
  • Food preparation
  • Workplace safety
  • Task delegation
  • Cleanliness standards

Languages

English
Native/ Bilingual
Arabic
Native/ Bilingual
Spanish
Limited

Affiliations

  • Dailard Elementary, Halloween Happening Volunteer, 2018
  • Fry’s Electronics Military Christmas Tree Giveaway Staff, 2018
  • Princess Del Cerro Winter Wonderland Toy and Canned Food Drive, 2018
  • Hearst Elementary Carnival Ride Operator, 2018–2019
  • Green Elementary, Junior Olympics Staff, 2019
  • Patrick Henry High School Theatre Department’s, Fiddler On The Roof Production, 2020 Crew Member
  • Patrick Henry High School Theatre Department’s, Rodgers and Hammerstein’s Cinderella Production, 2022 Stage Manager

References

References available upon request.

Timeline

Food & Beverage Trainer

SeaWorld San Diego
03.2024 - 01.2025

Assistant Supervisor, Food & Beverage

SeaWorld San Diego
07.2023 - 03.2024

Food & Beverage Ambassador

SeaWorld San Diego
07.2021 - 07.2023

Some College (No Degree) -

San Diego Mesa College

High School Diploma -

Patrick Henry High School

California State University, Sacramento

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Natalia Andal