Denise Mouzgui
Hondo,TX
Summary
Seasoned Area Supervisor dedicated to streamlining operations and maximizing team performance. Driven to improve processes and reduce costs with hands-on management style. Bringing strong communication, planning and problem solving abilities demonstrated over 14 years in the field.
Overview
14
14
years of professional experience
Work History
Area Supervisor
ResCare
San Antonio, TX
10.2020 - Current
- Improved team efficiency by streamlining communication and implementing effective task delegation strategies.
- Increased customer satisfaction with enhanced staff training and regular performance evaluations.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Managed budgets and resources to ensure optimal allocation of funds, maximizing operational success.
- Conducted regular performance reviews to provide feedback and identify areas for improvement, enhancing overall team productivity.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Organized employee schedules to meet operational demands while balancing individual needs for work-life balance.
- Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
- Established clear objectives for each reporting period that aligned with company-wide goals.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Conducted routine inspections to check quality and compliance with established specifications.
- Tracked hours and prepared associated reports.
Site Supervisor
ResCare
San Antonio, TX
10.2014 - 10.2020
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
- Improved employee morale through consistent leadership support, fostering a positive working environment conducive to productivity.
- Trained new team members on site policies and procedures.
- Provided onsite training to help develop employee skills.
- Assisted managers in interviewing and selecting new workers.
Direct Care Professional
ResCare
San Antonio, TX
09.2009 - 10.2014
- Enhanced client well-being by providing personalized care and support in daily living tasks.
- Improved client independence through the implementation of tailored activities and skill-building exercises.
- Ensured a safe and comfortable environment by maintaining clean and organized living spaces for clients.
- Fostered strong relationships with clients, families, and team members to create a supportive network for each individual.
- Provided reliable transportation for clients to appointments, community events, and recreational activities.
- Assisted clients in achieving personal goals by developing customized care plans based on individual needs.
- Maintained accurate records of client progress, medication administration, and incident reports to ensure effective communication among team members.
- Collaborated with interdisciplinary teams to develop strategies that best suited the unique needs of each client.
- Promoted physical health among clients by assisting with exercise routines and encouraging an active lifestyle.
- Maximized client satisfaction by promptly addressing concerns or requests from families regarding their loved one''s care plan or overall experience in our program.
- Managed emergencies effectively while remaining calm under pressure, ensuring prompt medical attention if needed.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
Education
High School Diploma -
Hondo High School
Hondo, TXSkills
- Task Delegation
- Employee Performance Management
- Reporting Skills
- Team Management
- Documentation Skills
- Program Leadership
- Decision Making
- Problem Solving
- Relationship Building
- Conflict Resolution
- Critical Thinking
- Employee Engagement
- Staff Training
- Leadership Abilities
- Organizational Skills
- Quality Assurance
- Time Management
- Team Building and Motivation
- Delegation and Supervision
Languages
Spanish
Native or Bilingual
Timeline
Area Supervisor
ResCare
10.2020 - Current
Site Supervisor
ResCare
10.2014 - 10.2020
Direct Care Professional
ResCare
09.2009 - 10.2014
High School Diploma -
Hondo High School