Denise Nieves
Chicago,IL
Summary
Organized and motivated professional with expertise in customer service and patient care. Strong problem-solving skills complemented by a commitment to confidentiality and quality service. Eager to learn and excel in collaborative, diverse settings. Dedicated to leveraging skills and enthusiasm to support organizational objectives.
Overview
5
5
years of professional experience
Work History
Optometric Technician/ Retail Sales Associate
LensCrafters
Chicago, Illinois
02.2022 - 07.2025
- Managed patient records and scheduled appointments, ensuring streamlined operations for efficient patient flow.
- Scheduled appointments for patients according to their needs and preferences.
- Provided administrative support such as scheduling follow-up visits or sending reminder notices for upcoming appointments.
- Guided patients in selecting frames, lenses, and eyewear accessories tailored to their specific needs, enhancing satisfaction and suitability.
- Delivered exceptional customer service, fostering positive patient experiences and encouraging repeat visits.
- Operated optical dispensing systems for eyewear orders and inventory management.
- Performed preliminary eye exams, including visual acuity tests and color vision tests.
Picker
Paper Source
Chicago, IL
08.2021 - 02.2022
- Selected and packed products accurately for customer orders.
- Collaborated with team members to streamline picking processes, enhancing overall workflow efficiency.
- Conducted regular cycle counts to ensure inventory accuracy and reporting discrepancies.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Executed picking tasks according to order specifications while meeting daily productivity requirements.
- Verified accuracy of picked, packed, and shipped items, ensuring customer satisfaction and reducing errors.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Monitored product quality and reported issues, addressing safety concerns and contributing to process improvements.
Sales Associate
Spencer's Gifts
Chicago, Illinois
11.2020 - 12.2020
- Engaged customers through tailored product knowledge and assistance to enhance shopping experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Resolved customer inquiries and issues efficiently to maintain satisfaction and loyalty.
- Coordinated promotional events to increase store visibility and drive sales growth.
- Assisted in visual merchandising to enhance store displays and layout.
- Maintained stock levels through inventory management and replenishment.
Education
High School Diploma -
Benito Juarez Community Academy
Chicago, IL06-2020
Some College (No Degree) - Healthcare
Malcolm X College
Chicago, IL04-2026
Skills
- Patient management
- Appointment scheduling
- Customer service
- Inventory management
- Product displays
- Problem solving
- Communication skills
Languages
Spanish
Limited
Timeline
Optometric Technician/ Retail Sales Associate
LensCrafters
02.2022 - 07.2025
Picker
Paper Source
08.2021 - 02.2022
Sales Associate
Spencer's Gifts
11.2020 - 12.2020
High School Diploma -
Benito Juarez Community Academy
Some College (No Degree) - Healthcare
Malcolm X College