Denise Payne
HealthCare Support Specialist
Orlando,FL
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in Healthcare Programs and Office Management
Overview
26
26
years of professional experience
Work History
HealthCare Support Specialist
BENEFITS OUTSOURCE, INC.
09.2021 - Current
- Compile and assist with claim data for customer audits and determining medical necessity and applicable coverage provisions to verify member plan eligibility.
- Supply over 250 customers with related information to answer unasked questions, resolve member issues with great deal of understanding of benefit plans and related compliance requirements including but not limited to HIPAA, ERISA, COBRA, FMLA and Plan Documents.
- Educate and provide excellent customer services for high volume in bound provider calls for Claims Inquiry/Claims Research team.
- Acknowledge 401(k) inquiries from managers and employees relating to enrollments, plan changes and contribution amounts.
Executive Team Leader
Morningside Academy
08.2012 - 08.2021
- Provided leadership, support and guidance to over 45 facility management and activities of facilities and programs in assigned areas for Morningside Academy.
- Assisted District Team lead to ensure strong and robust communications process between all teachers and staff for any off-campus events, teacher workday and extracurricular activities.
- Worked closely and cooperatively with other teachers to develop, maintain, implement, and assess district’s yearly instructional and health programs while adhering to company policies and health, safety and employment standards.
Medical Office Manager
Freedom Healthcare
02.2008 - 07.2012
- Developed and implement training programs for new hires and ongoing professional development.
- Managed office calendar and ensure timely completion of tasks and deadlines across all teams.
- Ensured compliance with company policies and procedures and maintained office supplies inventory and place orders as needed.
- Managed relationships with over 100 vendors, including negotiating contracts and ensuring timely delivery of goods and service.
- Processed payroll and handled over 50 employee's timekeeping records.
- Provided technical assistance to healthcare providers and organizations to improve health education services
Office Manager
Thomas Beverly Inc
05.1998 - 12.2007
- Supervised over 20 Photographers and handled direct daily operations to make sure procedures were followed.
- Produced and updated new MLS listings and assisted with marketing to ensure social media, photos, signs, and other materials were placed appropriately.
- Organized filing systems and, when needed, helped other real estate team members with contracts, such as title exams, title sheets, executed commissions, and coordinated buyer and seller information.
- Completed basic bookkeeping tasks, track office expenses, and ensured monthly budget while scheduling team appointments, events, and travel.
Education
Associate of Science - Business Administration
Broward College
Fort Lauderdale, FL 05.2001 -
Skills
Technical Assistance
Customer Relationship Management
Data Collection
Microsoft Office Suite
Organizational
Communication
Timeline
HealthCare Support Specialist
BENEFITS OUTSOURCE, INC.
09.2021 - Current
Executive Team Leader
Morningside Academy
08.2012 - 08.2021
Medical Office Manager
Freedom Healthcare
02.2008 - 07.2012
Associate of Science - Business Administration
Broward College
05.2001 -
Office Manager
Thomas Beverly Inc
05.1998 - 12.2007