Abigail Arthur
Sneads Ferry,NC
Summary
Dynamic Healthcare Support Specialist with a proven track record at Orthopaedic Associates, excelling in insurance verification and electronic health records management. Recognized for enhancing patient experiences and leading training initiatives. Adept at appointment scheduling and fostering effective communication, ensuring compliance with HIPAA standards while maintaining meticulous attention to detail.
Overview
2027
2027
years of professional experience
Work History
Healthcare Support Specialist
Orthopaedic Associates
Fort Walton Beach, FL
08.2022 - 04.2026
- Coordinated patient intake processes to streamline appointment scheduling and enhance patient experience.
- Supported healthcare providers by managing electronic health records and ensuring accuracy of patient information.
- Facilitated communication between patients and medical staff to address concerns promptly and effectively.
- Confirmed patient insurance details ahead of scheduled appointments.
- Promoted to team lead and lead trainer and assisted in training new team members and supporting their development. Coordinated coverage schedules for three locations to ensure adequate staffing.
Veterinary Assistant
Crossroads Animal Clinic
Fort Walton Beach, FL
12.2021 - 08.2022
- Assisted veterinarians during examinations and procedures to ensure animal welfare and safety.
- Maintained cleanliness and sanitation of examination rooms and surgical areas to promote a healthy environment.
- Provided compassionate care to animals, ensuring comfort during visits and treatments.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
Veterinary Assistant
Vondra Veterinary Clinic
Lincoln, NE
2014 - 11.2021
- Kept detailed records of animal treatments and medications.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Restrained animals for examination and treatment.
- Improved animal recovery rates with meticulous monitoring of vital signs and administering medications as prescribed.
- Supported veterinarian efforts in complex cases with detailed record-keeping and data entry for patient histories.
Education
High School Diploma -
Southeast High School
Lincoln, NESkills
- Insurance verification
- Medical records
- HIPAA compliance
- Knowledgeable on three EMR systems: Athena, Nextgen, Phoenix
- Front desk operations
- Appointment scheduling
- Patient registration
- Payment collection
- Computer proficiency
- Attention to detail
Timeline
Healthcare Support Specialist
Orthopaedic Associates
08.2022 - 04.2026
Veterinary Assistant
Crossroads Animal Clinic
12.2021 - 08.2022
Veterinary Assistant
Vondra Veterinary Clinic
2014 - 11.2021
High School Diploma -
Southeast High School