Izelle Guerrero
Costa Mesa,CA
Summary
Highly dependable Office Management and Administrative Professional with experience supporting healthcare and customer-focused environments. Proven ability to optimize office operations, manage scheduling and documentation, and deliver excellent service quality. Organized, detail-oriented, and professional team player.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Administrative Support / Healthcare Support Staff
Serve the People
Santa Ana, CA
11.2024 - Current
- Assist with administrative and front office operations in a healthcare-focused environment
- Support patient and community services with professionalism and compassion
- Maintain organized records, scheduling, and office coordination tasks
Office Administrator
Euclid Podiatry Group
Santa Ana, CA
03.2023 - 03.2026
- Request and manage insurance authorizations while ensuring documentation accuracy and deadline compliance
- Coordinate and schedule patient surgeries with precision and patient care sensitivity
- Manage daily office operations in compliance with healthcare regulations and organizational policies
Barista
Starbucks Coffee Company
Irvine, CA
09.2018 - 03.2023
- Delivered high-quality customer service in a fast-paced environment
- Maintained food safety and sanitation standards
- Supported sales through product knowledge and suggestive selling
Patient Scheduler
Eye Associates of Orange County
Santa Ana, CA
07.2022 - 02.2023
- Coordinated patient appointments and resolved scheduling conflicts to maximize efficiency
- Utilized electronic health record systems to streamline scheduling and improve data accuracy
- Provided compassionate support to patients regarding appointments and procedures
Education
Medical Billing Certificate -
Santiago Canyon College
Orange, CA01-2023
Skills
- Prior Authorization Specialist
- Surgery Scheduler
- Insurance Verification
- Supply inventory control
- Office administration
Certification
- Certified Medical Biller
Languages
Spanish
Full Professional
Timeline
Administrative Support / Healthcare Support Staff
Serve the People
11.2024 - Current
Office Administrator
Euclid Podiatry Group
03.2023 - 03.2026
Patient Scheduler
Eye Associates of Orange County
07.2022 - 02.2023
Barista
Starbucks Coffee Company
09.2018 - 03.2023
Medical Billing Certificate -
Santiago Canyon College