Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Rachel M. Cruz

New York,NY

Summary

Healthcare support specialist bringing front desk coordination, appointment management, and responsive client service to busy medical offices. Known for maintaining HIPAA-compliant records, assisting with prior authorizations, and translating between English and Spanish to improve patient understanding, comfort, and service quality.

Overview

3
3
years of professional experience

Work History

Administrative Assistant

New York Retina Consultants
New York, NY
10.2025 - Current
  • Manage high-volume incoming calls, efficiently directing inquiries and supporting patients with scheduling, insurance, and general questions.
  • Coordinate and optimize daily physician schedules, booking and confirming appointments to ensure smooth clinic flow.
  • Oversee front desk operations, greeting patients, verifying information, and facilitating timely check-ins and check-outs.
  • Provide real-time English-Spanish translation to enhance patient understanding, comfort, and quality of care.
  • Maintain accurate electronic patient records while ensuring strict adherence to HIPAA and confidentiality standards.
  • Verified prior authorization requests for healthcare provider patient services.
  • Reviewed medical records and insurance criteria for authorization submissions.

Medical Receptionist

Medical 360 Complete
New York, NY
01.2025 - 10.2025
  • Book, reschedule, and confirm patient appointments using scheduling software or over the phone.
  • Respond to incoming calls, provide basic information, and transfer calls to appropriate staff or departments.
  • File, retrieve, and update patient records (paper or electronic), ensuring confidentiality and accuracy.
  • Welcome patients as they arrive, verify personal and insurance information, and collect necessary forms.

Office Admin

Institute for Contemporary Psychotherapy
New York, NY
02.2024 - 12.2024
  • Managed front desk operations, scheduling, and patient check-ins, ensuring a seamless client experience.
  • Maintained confidential records, managed electronic filing systems, and adhered to HIPAA compliance.
  • Assisted in handling correspondence, emails, and office communications efficiently.
  • Organized office supplies and optimized workspace for streamlined operations.

Education

Bachelor of Arts - Psychology

University of Albany
Albany, NY
12-2023

Skills

  • Office Administration
  • Client Services
  • Problem Solving
  • Calendar Scheduling
  • Process Improvement
  • Conflict Resolution
  • Adaptability
  • Confidential Information Management
  • Prior Authorization Specialist
  • Zoom
  • Microsoft Office 365
  • Google Drive
  • EClinicalWorks
  • Eclipse
  • Nextech

LANGUAGES

Fluent in Spanish

Timeline

Administrative Assistant

New York Retina Consultants
10.2025 - Current

Medical Receptionist

Medical 360 Complete
01.2025 - 10.2025

Office Admin

Institute for Contemporary Psychotherapy
02.2024 - 12.2024

Bachelor of Arts - Psychology

University of Albany
Rachel M. Cruz