Denise Paz-Reyes
Plant City,FL
Summary
Customer-focused professional dedicated to delivering exceptional service and enhancing customer satisfaction. Demonstrates strong interpersonal skills, effectively addressing concerns while ensuring a positive experience for each individual. Proven adaptability in dynamic environments, with a commitment to continuous learning and the ability to rapidly acquire and apply new knowledge. Core competencies include customer service excellence, multitasking, and effective time management.
Overview
4
4
years of professional experience
Work History
Formatting Specialist
Braille Works International
Seffner, FL
07.2024 - 01.2025
- Oversaw quality control to identify inconsistencies and malfunctions.
- Performed quality assurance testing on newly developed software applications.
- Maintained updated knowledge through continuing education and advanced training.
Deli Clerk
Walmart
Brandon, FL
09.2020 - 10.2023
- Ensured clients received warm, respectful greetings.
- Offered suggestions for additional items that would complement customer's order selections.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Responded to customer questions regarding product availability.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Education
Some College (No Degree) -
Hillsbrough Community College
Plant City, FLSkills
- Proficient in Word and Excel
- Compliance monitoring
- Documentation management
- Maintenance and repair
- Analytical thinking
- Knowledge sharing
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Formatting Specialist
Braille Works International
07.2024 - 01.2025
Deli Clerk
Walmart
09.2020 - 10.2023
Some College (No Degree) -
Hillsbrough Community College
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