Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denise Perruccio

Naugatuck

Summary

Dynamic Store Manager with extensive experience, recognized for enhancing customer satisfaction through effective team leadership and training. Proven ability to optimize inventory management and improve store performance, while fostering a collaborative environment. Skilled in analytical problem-solving and client relationship management, resulting in reduced employee turnover and increased sales.

Overview

22
22
years of professional experience

Work History

Store Manager

Rite Aid Pharmacy
03.2012 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.

Store Manager

CVS Pharmacy
06.2009 - 03.2012
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.

Store Manager

Bath & Body Works
10.2003 - 06.2009
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.

Education

No Degree - Biomedical Engineering

Western New England University
Springfield, Ma

Skills

  • Customer support expertise
  • Analytical problem-solving
  • Client relationship management
  • Effective multitasking
  • Retail store management
  • Training experience
  • Team leadership

Timeline

Store Manager

Rite Aid Pharmacy
03.2012 - Current

Store Manager

CVS Pharmacy
06.2009 - 03.2012

Store Manager

Bath & Body Works
10.2003 - 06.2009

No Degree - Biomedical Engineering

Western New England University

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Denise Perruccio