Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Denise Pitel

Sturgis

Summary

Dynamic Licensed Insurance Agent with a proven track record at A.W. Ayers Oak Insurance, excelling in sales and client satisfaction. Expert in cross-selling and tailored insurance solutions, leveraging strong communication skills to build trust. Adept in inventory control from previous management experience, consistently exceeding sales targets and enhancing agency reputation.

Diligent with extensive experience in insurance industry. Proven success in building strong client relationships and providing tailored insurance solutions. Demonstrated proficiency in risk assessment and policy management.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Licensed Insurance Agent

A.W. Ayers Oak Insurance
02.2006 - 04.2025
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
  • Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
  • Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
  • Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.

Licensed Insurance Agent

Sprowl Swartz Agency
03.2001 - 02.2016
  • Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
  • Generated new business opportunities via targeted marketing campaigns, resulting in increased lead generation and conversion rates.
  • Managed a diverse book of business, adapting to changing client needs and maintaining expert knowledge of multiple lines of insurance products.

Bar and Restaurant Manager

Marriot Hotel
05.1990 - 10.1998
  • Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
  • Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
  • Managed inventory control processes for reduced waste and optimized profit margins.
  • Maintained a safe working environment by enforcing strict adherence to health and safety regulations among employees.

Education

Certified Food And Beverage Management -

Southfield Food And Beverage
Southfield, MI

High School Diploma -

Cherry Hill High School
Inkster, MI

Skills

    Bar and Restaurant Management

    Mixology

    Inventory Control

Certification

  • Certified Insurance Agent, A.W Ayers Oak Insurance/Sprowl Swartz Agency - 2003-2025
  • Bar and Restaurant Management, Marriott Hotels- 1990-1998

Timeline

Licensed Insurance Agent

A.W. Ayers Oak Insurance
02.2006 - 04.2025

Licensed Insurance Agent

Sprowl Swartz Agency
03.2001 - 02.2016

Bar and Restaurant Manager

Marriot Hotel
05.1990 - 10.1998

Certified Food And Beverage Management -

Southfield Food And Beverage

High School Diploma -

Cherry Hill High School

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Denise Pitel