Summary
Overview
Work History
Education
Skills
COURSES
Timeline
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Kaitlyn Thompson

Huntersville,NC

Summary

Licensed insurance professional with proven expertise in policy sales, client relationship management, and risk assessment. Skillful in navigating complex insurance products and regulations, ensuring clients receive optimal coverage. Strong focus on team collaboration, adaptability, and achieving measurable results in dynamic environments. Recognized for excellent communication, analytical thinking, and problem-solving abilities.

Overview

10
10
years of professional experience

Work History

Licensed Insurance Agent

Healthcare Solutions Team
06.2025 - Current
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
  • Maintained high standards of customer service by building relationships with clients.

Bar Manager

Sylvester's Italian Chophouse
03.2024 - 05.2025
  • Revamp bar layout for efficiency. Introduce craft cocktail program, elevating guest experience. Collaborate with chefs to create food-drink pairings.
  • Complete liquor and beer orders to sufficiently meet bar needs. Complete cash outs and inventory at the end of each night to make sure money is met from the day before.
  • Create seasonal cocktail menus to improve guest experience. Train bartenders on new cocktails and create check lists to make sure staff is meeting criteria.
  • Spearhead bar redesign, craft cocktail program, and food-drink pairings. Manage inventory, cash flow, and seasonal menu creation. Lead staff training initiatives.

Lead Bartender/Keyholder

Leroy Fox Kitchen & Cocktails
03.2019 - 11.2023
  • Increased sales by introducing new and promotional cocktail recipes.
  • Trained new bartenders in customer service, bar equipment safety and drink preparation techniques.
  • Utilized strong menu knowledge to recommend beverage pairings with food orders.
  • Experimented with uncommon ingredients and flavor profiles to craft unique and innovative cocktail creations.
  • Handled customer payments, reported tip amounts and balanced cash drawers.

Bartender

SAKU
07.2022 - 05.2023
  • Greeted patrons seated at bar, provided menus and memorized or recorded drink and food orders.
  • Spoke with customers and recommended specials to build rapport and cultivate customer loyalty.
  • Remained organized throughout the shift in order to keep a clean workspace.
  • Increased bar profits by consistently promoting highest profit drink options.
  • Set-up for buyouts, such as setting food out and creating drinks throughout the night.

Hostess

Cowbell Burger & Whiskey Bar
09.2018 - 03.2019
  • Checked reception area regularly and coordinated upkeep to maintain professional entryway.
  • Helped servers clean their assigned sections and prepare for the next guests to sit.
  • Took to-go orders over the phone and bagged them for guests.
  • Helped servers bring drinks/food to their guests.
  • Kept rotation in order for servers so they were all seated evenly and regularly.

Personal Shopper

Harris Teeter
09.2017 - 08.2018
  • Selected items based on customers' preferences and coordinated directly with customers to manage necessary changes.
  • Followed customers' instructions closely to avoid errors and maintain high satisfaction ratings.
  • Managed deliveries quickly to meet customers' desired delivery times.
  • Checked app regularly to spot and handle corrections and additions.
  • Contacted customers when we were out of certain items in order to find satisfactory substitutions.

Summer Camp Counselor

YMCA
05.2015 - 08.2017
  • Engaged children in arts and crafts, singing, sports, games and field trips to diversify activities.
  • Supervised groups of campers to share unique experiences, talents and skills.
  • Assisted with check-in and check-out procedures to maintain smooth operations.
  • Coordinated schedules to organize and facilitate lessons and activities.
  • Monitored behaviors and activities to proactively handle safety concerns.

Education

High School Diploma -

William Amos Hough High School
Cornelius, North Carolina
06.2018

Skills

  • Time Management
  • Problem Solving
  • Communication
  • Sales Processing
  • Attention to Detail
  • Teamwork
  • Customer Service
  • Bar Equipment Safety
  • Drink Preparation
  • Menu Knowledge
  • Cash Handling
  • Inventory Management
  • Cocktail Creation

COURSES

  • Summer Camp Counselor
  • YMCA
  • May 2015 - Aug 2017

Timeline

Licensed Insurance Agent

Healthcare Solutions Team
06.2025 - Current

Bar Manager

Sylvester's Italian Chophouse
03.2024 - 05.2025

Bartender

SAKU
07.2022 - 05.2023

Lead Bartender/Keyholder

Leroy Fox Kitchen & Cocktails
03.2019 - 11.2023

Hostess

Cowbell Burger & Whiskey Bar
09.2018 - 03.2019

Personal Shopper

Harris Teeter
09.2017 - 08.2018

Summer Camp Counselor

YMCA
05.2015 - 08.2017

High School Diploma -

William Amos Hough High School

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