Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
RAE-AJA ROLLE

RAE-AJA ROLLE

Pompano Beach,FL

Summary

Dedicated and licensed P&C Insurance Producer across 50 states, with a fervent commitment to excellence and a proven foundation in client relations. Seeking an entry-level position to harness my comprehensive understanding of insurance policies, coupled with a relentless drive for success. Eager to contribute my dynamic interpersonal skills, strategic mindset, and adaptability to the company, fostering long-term client relationships and adding value to the organization's growth in the dynamic landscape of the insurance industry.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Licensed Insurance Agent

Teleperformance USA
N. Lauderdale, United States
11.2023 - Current
  • Client consultation, policy explanation, policy sales, policy renewals, claims assistance, market research, client relationship management, documentation, compliance, networking, and continuous education.

Technical Support (Remote)

Conduent Commercial Solutions
N. Lauderdale, United States
11.2022 - 07.2023
  • Customer assistance, problem diagnosis, troubleshooting, knowledge sharing, documentation, escalation, product knowledge, customer education, software installation/configuration, remote assistance, and feedback collection.

Senior Technical Support

Teleperformance USA
N. Lauderdale, United States
08.2020 - 07.2022
  • Provide advanced troubleshooting guidance, enhance customer service through effective communication, manage administrative tasks, ensure high-quality and timely customer support, mentor new agents.

Cashier/ Floor Associate

Big Lots
Fuquay-Varina, United States
11.2018 - 04.2020
  • Handle transactions efficiently while providing excellent customer service, maintain accurate financial records, achieve consistent sales growth.

Education

Medical Assistant Technician -

Florida Career College
04.2022

Associate of Science - Finance

Broward College
Fort Lauderdale, FL

Skills

  • Critical thinking and problem solving
  • Effective Time Management
  • Teamwork
  • Ability to Multitask
  • Computer Skills
  • Leadership
  • Communication Skills
  • Microsoft Office
  • Troubleshooting (Problem Solving)
  • Computer Literacy
  • Adaptability
  • Time Management
  • Sales
  • Insurance Policies
  • Management
  • Literacy
  • Microsoft Excel
  • Ethical Conduct
  • Billing
  • Customer Service
  • Multitasking
  • Communications
  • Mentorship
  • Data Entry
  • Technical Support
  • Insurance sales strategy

Certification

  • Property & Casualty 20-44 License

References

References available upon request.

Timeline

Licensed Insurance Agent

Teleperformance USA
11.2023 - Current

Technical Support (Remote)

Conduent Commercial Solutions
11.2022 - 07.2023

Senior Technical Support

Teleperformance USA
08.2020 - 07.2022

Cashier/ Floor Associate

Big Lots
11.2018 - 04.2020

Medical Assistant Technician -

Florida Career College

Associate of Science - Finance

Broward College

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RAE-AJA ROLLE