Albert Sanders III
GEICO
Frisco,TX
1
Certification
13
years of professional experience
Detail-oriented and results-driven professional with extensive experience in project management, customer service, and problem-solving. Seeking to leverage my skills in communication, organization, and data analysis in a Claim Specialist role at State Farm to enhance claim processing efficiency and customer satisfaction.
Work History
Licensed Insurance Agent
1 Year 4 Months- Managed high-volume inbound customer interactions, addressing policyholder inquiries regarding coverage, billing, policy changes, and account issues.
- Explained personal auto insurance coverages, deductibles, limits, exclusions, and policy provisions in accessible language to enhance customer understanding.
- Executed in-depth analysis of policy and customer data to identify discrepancies and resolve complex account and coverage-related issues.
- Gathered and verify detailed customer information through effective questioning and active listening, helping identify relevant facts and determine appropriate solutions.
- Processed vehicle additions and removals, driver and DMV updates, and other policy changes while ensuring information is accurate and properly documented.
- Clarified policy changes to support customer understanding of coverage eligibility, premiums, and responsibilities. Assisted customers in navigating available options resulting from policy adjustments.
- Resolved complex and escalated customer concerns by reviewing available information, applying policy knowledge, and communicating appropriate resolutions.
- Implemented solution-oriented problem-solving techniques to address and resolve complex customer issues with clarity and empathy.
- Ensured protection of sensitive customer and policy data to maintain compliance with established privacy and security regulations.
- Exhibited strong analytical, communication, documentation, and decision-making skills in a dynamic insurance environment.
Driver
5 Years 6 Months- Planned and executed optimized delivery routes using GPS navigation, enhancing overall delivery efficiency.
- Maintained comprehensive records of vehicle inspections and repair status to uphold safety standards and regulatory compliance.
- Handled emergency situations effectively while adhering to safety protocols to ensure driver and public safety.
- Demonstrated proficiency in handling emergency situations and adhering to safety protocols.
Assistant Manager
10 Years 4 Months- Managed customer interactions in-person and over the phone, addressing inquiries and resolving issues to enhance overall customer satisfaction.
- Oversaw inventory and supply management, ensuring product availability and operational efficiency.
- Oversaw inventory and supply management, ensuring availability and efficiency.
- Coordinated with team members to achieve operational goals, contributing to improved workplace productivity.
- Applied strong organizational skills to manage tasks and meet deadlines consistently.
Education
BBA - Business Administration
Skills
Critical thinking
Data Interpretation
Policy Management
Effective communication
Regulatory compliance
Problem-Solving: Strong critical thinking and decision-making skills
Decision making
Customer Engagement
Certification
Personal Lines Property and Casualty
Timeline
Licensed Insurance Agent
GEICO
05.2025 - CurrentRead More
Driver
Uber
11.2019 - 05.2025Read More
Assistant Manager
QuikTrip
05.2013 - 09.2023Read More
Texas A&M University-Commerce
BBA from Business Administration
Read More