Ida Mangum
Jacksboro
Summary
Highly organized and goal-oriented Accounts Receivable Analyst with expertise in customer service and needs. Skilled in multitasking to provide cost-effective solutions. Team player with leadership skills. Licensed insurance professional experienced in policy sales, client relationship management, and risk assessment. Strong focus on team collaboration, adaptability, and achieving measurable results in dynamic environments. Excellent communication, analytical thinking, and problem-solving abilities.
Overview
13
13
years of professional experience
Work History
Licensed Insurance Agent
Foundever
11.2023 - 05.2025
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
- Educated clients on insurance policies and procedures.
Accounts Receivable Analyst
Appalachian Underwriters Inc.
11.2021 - 02.2022
- Processing accounting receivables and incoming payments in compliance with financial policies and procedures
- Performing day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data
- Preparing bills receivable, invoices and bank deposits
- Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted.
- Verify discrepancies by and resolve clients' billing issues
- Facilitate payment of invoices due by sending bill reminders and contacting clients
- Generate financial statements and reports detailing accounts receivable status
Accounts Receivable Analyst
Appalachian Underwriters Inc.
11.2021 - 02.2022
- Processing accounting receivables and incoming payments in compliance with financial policies and procedures
- Performing day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data
- Preparing bills receivable, invoices and bank deposits
- Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted.
- Verify discrepancies by and resolve clients' billing issues
- Facilitate payment of invoices due by sending bill reminders and contacting clients
- Generate financial statements and reports detailing accounts receivable status
Quality Control Technician
Pharma Packaging Solutions
06.2020 - 11.2021
- Ensures finished goods meet specification. Ensures packaging, labeling, and lot numbers are correct. Properly inspects, and either approves or rejects, Performs line approvals
- Perform calculations using an AQL scale
- Helped uncover and fix production problems in order to reduce overall defect rates
- Generated detailed reports outlining results and recommendations
- Evaluated samples against standards by completing measurements, visual inspections and other established tests
- Performed thorough inspections of incoming materials and outgoing products
- Maintained compliance with safety and clean area procedures
- Performed routine maintenance and calibration on testing equipment
- Identified and helped resolve non-conforming product issues
- Developed checklists to coordinate inspections with departmental managers
- Utilized gauges, tools and equipment to complete in-depth assessments
Quality Control Technician
Pharma Packaging Solutions
06.2020 - 11.2021
- Ensures finished goods meet specification. Ensures packaging, labeling, and lot numbers are correct. Properly inspects, and either approves or rejects, Performs line approvals
- Perform calculations using an AQL scale
- Helped uncover and fix production problems in order to reduce overall defect rates
- Generated detailed reports outlining results and recommendations
- Evaluated samples against standards by completing measurements, visual inspections and other established tests
- Performed thorough inspections of incoming materials and outgoing products
- Maintained compliance with safety and clean area procedures
- Performed routine maintenance and calibration on testing equipment
- Identified and helped resolve non-conforming product issues
- Developed checklists to coordinate inspections with departmental managers
- Utilized gauges, tools and equipment to complete in-depth assessments
Shift Manager
McDonald's
06.2012 - 10.2020
- Count money and make bank deposits
- Maintain food and equipment inventories, and keep inventory records
- Establish standards for personnel performance and customer service
- Maintained store equipment, including computers, printers and fax machines
- Planned promotional menu additions based on seasonal pricing and product availability
- Led shifts while preparing food items and executing requests based on required specifications
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety
Shift Manager
McDonald's
06.2012 - 10.2020
- Count money and make bank deposits
- Maintain food and equipment inventories, and keep inventory records
- Establish standards for personnel performance and customer service
- Maintained store equipment, including computers, printers and fax machines
- Planned promotional menu additions based on seasonal pricing and product availability
- Led shifts while preparing food items and executing requests based on required specifications
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety
Quality Control Inspector
Aisin
07.2016 - 10.2018
- Evaluated components and final products against quality standards and manufacturing specifications
- Completed precise measurements using special tools
- Performed visual inspections and non-destructive tests where appropriate
- Performed preliminary, in progress, hidden damage and final product inspections
- Maintained high standard of workmanship by using only approved data, materials, tools and test equipment
- Identified and helped resolve production problems, increasing output while reducing errors
Quality Control Inspector
Aisin
07.2016 - 10.2018
- Evaluated components and final products against quality standards and manufacturing specifications
- Completed precise measurements using special tools
- Performed visual inspections and non-destructive tests where appropriate
- Performed preliminary, in progress, hidden damage and final product inspections
- Maintained high standard of workmanship by using only approved data, materials, tools and test equipment
- Identified and helped resolve production problems, increasing output while reducing errors
Education
High School Diploma - undefined
CAMPBELL COUNTY HIGH SCHOOL
Jacksboro, TN05.2014
Skills
- Sampling protocols
- Operations monitoring
- Packaging
- Employee supervision
- Quality
- Exceptional organizational skills
- Visual inspections
- Microsoft Excel certified
- Documentation and control
- Critical thinker
- Attention to detail
- Correcting discrepancies
- Critical thinking
- Time management
- Maintaining confidentiality
- Quality control
- Distribution
- Organizational skill
- Leadership
- Teamwork
- Office and Google
- Prioritization
- Data analysis
- Vision
- Problem-solving
- Systems analyst
- Written communication
- Professionalism
- Negotiator
- Organizational skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Auto insurance
- Policy renewals
Timeline
Licensed Insurance Agent
Foundever
11.2023 - 05.2025
Accounts Receivable Analyst
Appalachian Underwriters Inc.
11.2021 - 02.2022
Accounts Receivable Analyst
Appalachian Underwriters Inc.
11.2021 - 02.2022
Quality Control Technician
Pharma Packaging Solutions
06.2020 - 11.2021
Quality Control Technician
Pharma Packaging Solutions
06.2020 - 11.2021
Quality Control Inspector
Aisin
07.2016 - 10.2018
Quality Control Inspector
Aisin
07.2016 - 10.2018
Shift Manager
McDonald's
06.2012 - 10.2020
Shift Manager
McDonald's
06.2012 - 10.2020
High School Diploma - undefined
CAMPBELL COUNTY HIGH SCHOOL
Similar Profiles
John Carlos ValenciaJohn Carlos Valencia
Fraud Specialist at FoundeverFraud Specialist at Foundever
Shekeyla EaddyShekeyla Eaddy
Customer Service Representative at FoundeverCustomer Service Representative at Foundever
Helena SvisvaHelena Svisva
Customer Support Specialist at FoundeverCustomer Support Specialist at Foundever
Lategra CookLategra Cook
Customer Service Representative at FoundeverCustomer Service Representative at Foundever
Alyssa AngelAlyssa Angel
Library Clerk at Oak Ridge Public LibraryLibrary Clerk at Oak Ridge Public Library