Andria Angelus
Queens,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Flight Scheduler Crew
jetBlue
Long Island City, NY
11.2022 - Current
- Schedule and notify flight crewmembers in accordance with Federal Aviation Regulations (FAR) and company policies and procedures, using available data and reports.
- Monitor flight crewmembers' schedules for irregularities.
- Process crewmember schedule adjustments using automated computer programs.
- Arrange for the crewmember's hotel and/or transportation if necessary.
- Complete other duties as assigned by Crew Services and/or System Operations Leadership.
- Ensured compliance with established policies and procedures related to scheduling activities.
Customer Service Representative
Time Warner Cable
Flushing, NY
10.2015 - 12.2015
- Handled up to 100+ calls daily, with duties including current services, additional options and scheduling installation appointments for phone, cable, and internet services.
- Provided basic technical support for customers on a range of products and identified resolution for troubleshoot.
- Suggested new tactics to persuade cancelling customers to stay with the company, resulting in decreasing customer turnover rate.
- Empathized with and acknowledged customers to create trust and partnership.
Education
Associate in Science - Business-Accounting
Nassau Community College
Garden City, NY06.2022
Skills
- Microsoft Office Suite
- Data entry
- PrimePOS / PrimeRX
- CrewTrac
- Sabre
- Customer service
- Schedule management
- Communication skills
- Time management
- Adaptation to changes
- Conflict resolution
Languages
Tamil
Native/ Bilingual
Spanish
Elementary
References
References available upon request.
Timeline
Flight Scheduler Crew
jetBlue
11.2022 - Current
Customer Service Representative
Time Warner Cable
10.2015 - 12.2015
Associate in Science - Business-Accounting
Nassau Community College
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