Stephanie McConkey
Havana,FL
Summary
Proven professional with extensive experience in medical scheduling and customer service, notably at Ensemble Health Partners. Excelled in insurance verification, schedule management, and fostering strong client relations. Demonstrated exceptional communication skills and a commitment to efficiency, enhancing patient coordination across multiple hospitals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hospital Scheduler
Ensemble Health Partners
09.2023 - Current
- I schedule Mammograms, Dexa bone density scans, CT's, MRI', ultrasounds, echos and PFT's for 5 different hospitals
- I also put in and verify any missing insurance information that any patient file has
Customer Service Representative
Sarasota Shared Services Center
09.2022 - 12.2022
- We worked patient files for over 8 hospitals
- We took payments for balances due
- We also added and verified insurance information so payments could be made by the patient and insurance company
- We handled any patient problems that we got calls for and directed them where they needed to be
- If we could fix the issue than we would
- We also managed and created payment plans
Childcare Provider
Self Own Daycare
01.2018 - 08.2022
- I ran a child care facility for military families and families who could not afford childcare
- I was in charge of managing my own interviews and taking my own payments
- I was also in charge of all calls and emails
- I took care of meals, I planned out the daily agenda and I was responsible for any emergency that happened in my care
- I also had some of the children for a 24-hour period or longer
- It all depends on if this was a military family
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
Education
High school diploma -
Waukegan High School
Waukegan06.2009
Skills
- Insurance Verification
- Medical Scheduling
- Medical Records
- Epic
- Microsoft Outlook
- HIPAA
- Medical Billing
- Hospital Experience
- Cisco finesse
- Microsoft Word
- Microsoft Excel
- Office experience
- Childcare
- Google Suite
- Data management
- Customer service
- Behavioral health
- Communication skills
- Microsoft Office
- Computer skills
- Attention to detail
- Critical thinking
- Teamwork and collaboration
- Effective multitasking
- Schedule coordination
- Schedule management
- Problem-solving
- Telephone etiquette
- Call management
- Patient scheduling
- Microsoft Office Suite
- Documentation proficiency
- Client relations
Certification
- CRCR, 11/01/23, 11/01/25
- CPR Certification
Timeline
Hospital Scheduler
Ensemble Health Partners
09.2023 - Current
Customer Service Representative
Sarasota Shared Services Center
09.2022 - 12.2022
Childcare Provider
Self Own Daycare
01.2018 - 08.2022
High school diploma -
Waukegan High School
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