Susan Bowling
Louisville,Kentucky
Summary
Dedicated Diagnostic Scheduler with a proven track record in optimizing patient flow and resource allocation through effective scheduling software. Expertise in team coordination and communication enhances healthcare operations.
Overview
33
33
years of professional experience
Work History
Diagnostic Scheduler
Norton Healthcare
Louisville, KY
01.2022 - Current
- Managed appointment bookings and patient flow, maximizing facility utilization and enhancing patient experience.
- Utilized scheduling software to streamline resource allocation, ensuring timely appointments and efficient service delivery.
- Coordinated healthcare staff scheduling across multiple departments, improving operational efficiency and service delivery.
- Communicated schedule changes to staff and management promptly to maintain workflow continuity.
Medical Assistant
Jewish Hospital
Louisville, KY
02.1994 - 01.2022
- Assisted healthcare professionals with patient examinations and procedures.
- Administered medications and monitored vital signs per physician instructions.
- Administered injections, medications and treatments as directed by the physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Provided compassionate patient care and addressed concerns promptly.
- Educated patients on treatment plans and health maintenance strategies.
- Collaborated with multidisciplinary teams to enhance patient outcomes.
- Managed patient scheduling and coordinated appointments effectively.
- Coordinated patient appointments efficiently for patients via phone and in person.
- Prepared and maintained medical records accurately and confidentially.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Maintained medical equipment and ensured cleanliness of workspaces consistently.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
Tempe, AZ05-2010
Skills
- patient flow management
- appointment booking
- scheduling software
- resource allocation
- healthcare operations
- electronic health records
- medical record keeping
- insurance verification
- team collaboration
- staff coordination
- Appointment management
- Record organization
- time management
- Microsoft Office Suite
- problem solving
- effective communication
- Medical terminology
- Microsoft Office Suite
Timeline
Diagnostic Scheduler
Norton Healthcare
01.2022 - Current
Medical Assistant
Jewish Hospital
02.1994 - 01.2022
Bachelor of Science - Healthcare Administration
University of Phoenix