Maribel Gutierrez
Punta Gorda,FL
Summary
Professional with robust background in customer service, order management, scheduling and coordination, skilled in optimizing workflows and ensuring efficient resource allocation. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in time management, communication, and conflict resolution, making reliable asset in fast-paced environments. Known for maintaining high standards and delivering consistent, impactful outcomes.
Overview
34
34
years of professional experience
Work History
Diagnostic Scheduler
Millennium Physician Group
04.2022 - Current
- Scheduled diagnostic imaging exams for centers throughout the state of Florida, and Georgia.
- Have knowledge of radiologic modalities, such as MRI Cat Scan, Ultrasounds, Nuclear Medicine, Stress Tests, and x-ray.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all imaging appointments and imaging preparation instructions were given provided to the patient.
- Worked with supervisors and team members to understand patient needs and bring levels within desired tolerances.
- Utilized email, telephone, and message requests to schedule patient testing for physician-ordered diagnostic tests within 24 hours.
- Notifies the Imaging centers when a STAT test is scheduled, and forwarding information to insurance for authorization.
Scheduling Agent/ Office Assistant
GULF COAST MEDICAL GROUP
12.2018 - 12.2021
- Responsible for coordinating aspects of the patient appointment, including authorizations and insurance verification.
- Updating patient charts via Athena, EMR.
- Assisting patients with prescription's, medical records.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Provided excellent customer service, addressing questions or concerns regarding scheduling promptly and professionally.
Sales Representative
HOME SHOPPING NETWORK
12.2016 - 12.2018
- Responsible for greeting customers and placing their merchandise orders
- Assist the customer in merchandise selection, via the HSN website
- Responsible for meeting key requirements such as call handle time, call quality
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Update customer information and credit card payment information as needed
- Assist the customer with with past due flex payments
- Triage and transfer calls to the appropriate departments
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Customer Service Representative / Order Entry / Teleworker
SHOES FOR CREWS
01.2007 - 05.2014
- Responsible for customer shoe orders.
- Up sell products, and assist customers with web purchases.
- Answer any and all questions and concerns about the company products.
- Answer between 80-100 calls and process on average 75-90 fax orders per shift.
- Resolve customer service issues: billing refunds, credit adjustments, product defects, and shipping issues.
- Process credit card orders.
- Worked from home in a virtual office environment for 4 years
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Associate
EXPO DESIGN CENTER
01.2006 - 01.2007
- Counter top showroom sales associate - countertop estimates, sales.
- Met the monthly sales quota of $50,000.
- Assisted customers in fixture selections, and special orders for counter tops & fixtures.
Kitchen-Bath Designer - Sales
WEISMAN DISCOUNT HOME CENTER
01.2004 - 01.2005
- Increased sales from $4million to $4.5 million.
- Duties include but not limited to kitchen design and cabinet sales.
- Project management from inception of the renovation until completion.
- Hardwood floor, and tile sales.
- House calls to measure kitchens for cabinet install.
- Resolved customer issues regarding defective cabinets.
Kitchen-Bath Designer - Sales
HOME DEPOT
01.2003 - 01.2004
- Kitchen and Bath Design, Sales, and other diversified functions within the design field.
- Certified by NKBA (National Kitchen and Bath Association)
- Broad product knowledge.
- Also sold appliances as part of the kitchen renovation project.
- Made Special orders for Kitchen and Bath products. (example: Jacuzzi tubs, Kohler fixtures, JenAir stoves, GE Signature series )
- Was utilized in other parts of Home Depot where customer service was needed.
Medical Assistant
SHELTER ROCK ORTHOPAEDIC GROUP
01.2001 - 01.2002
- Assisted doctor in orthopedic procedures.
- Assisted in suture and cast removal.
- Assisted the staff physiatrist with cortisone injections.
- Scheduled surgical epidural injections.
- Called in prescriptions, and other administrative duties
Medical Assistant/ Phlebotomist
ISLAND UROLOGICAL ASSOCIATES
11.2000 - 08.2001
- Assist doctor with urologic procedures, vasectomies, urine analysis, venipuncture, cystoscopy, surgery scheduling.
Phlebotomist
SUNRISE MEDICAL LABORATORIES
04.2000 - 11.2000
- Responsible for patient service center. Ordering supplies, answering phones, and light filing. Perform venipuncture and medical waste disposal.
Medical Assistant / Phlebotomist
PREM CHATPAR, M.D
01.1999 - 01.1999
- Responsible for venipuncture, performing vital signs, assisting doctor with procedures.
- Ordering supplies, calling in prescriptions.
Medical Assistant / Phlebotomist
PROHEALTH CORP
01.1998 - 01.1998
- Responsible for prepping pediatric patients.
- Perform vital signs, venipuncture, hearing and vision exams.
- Update patient files as deemed necessary.
- Call in prescriptions, confirm and cancel appointments.
- Administered nebulizer treatments and pulmonary function testing.
Medical Assistant / Phlebotomist
NORTH SHORE UNIVERSITY HOSPITAL
01.1992 - 01.1998
- Responsible for administering injections as needed.
- Performed vital signs, venipuncture.
- Update patient files as needed. Call in prescriptions con firm appointments.
- Assist doctor with flexible sigmoidoscopy procedures.
- Glucose monitoring. EKG.
Medical Assistant / Phlebotomist /Lab assistant
WOODMERE MEDICAL ASSOCIATES
01.1991 - 01.1992
- Performed EKG, Chest X-rays, Hemograms, Pregnancy Testing, and blood chemistries.
- Answered incoming calls from patients and hospital staff.
Education
High School Diploma -
Freeport High School
Freeport, NY01.1989
Certification in Phlebotomy - undefined
The American School of Phlebotomy
Freeport, NY01.1991
Certificate of Interior Design - undefined
Metropolitan Institute of Interior Design
Plainview, NY01.2002
Certificate of Interior Decorating - undefined
International Correspondence School
New York, NY01.1997
Skills
- Proficient in computer applications
- Strong attention to detail
- Detail-oriented data input
- Consistent work performance
- Skilled in managing multiple tasks
- Customer support
- Problem-solving
- Courteous call handling
- Proficient in medical terminology
- Patient scheduling
- Order management
- Insurance eligibility verification
- Patient information processing
- Documentation and recordkeeping
Accomplishments
Received the Shoes for Crews Customer Service Above & Beyond Award 2010
Received the Shoes for Crews Customer Service Excellence Award 2011, 2012
Languages
Spanish
Professional Working
Timeline
Diagnostic Scheduler
Millennium Physician Group
04.2022 - Current
Scheduling Agent/ Office Assistant
GULF COAST MEDICAL GROUP
12.2018 - 12.2021
Sales Representative
HOME SHOPPING NETWORK
12.2016 - 12.2018
Customer Service Representative / Order Entry / Teleworker
SHOES FOR CREWS
01.2007 - 05.2014
Sales Associate
EXPO DESIGN CENTER
01.2006 - 01.2007
Kitchen-Bath Designer - Sales
WEISMAN DISCOUNT HOME CENTER
01.2004 - 01.2005
Kitchen-Bath Designer - Sales
HOME DEPOT
01.2003 - 01.2004
Medical Assistant
SHELTER ROCK ORTHOPAEDIC GROUP
01.2001 - 01.2002
Medical Assistant/ Phlebotomist
ISLAND UROLOGICAL ASSOCIATES
11.2000 - 08.2001
Phlebotomist
SUNRISE MEDICAL LABORATORIES
04.2000 - 11.2000
Medical Assistant / Phlebotomist
PREM CHATPAR, M.D
01.1999 - 01.1999
Medical Assistant / Phlebotomist
PROHEALTH CORP
01.1998 - 01.1998
Medical Assistant / Phlebotomist
NORTH SHORE UNIVERSITY HOSPITAL
01.1992 - 01.1998
Medical Assistant / Phlebotomist /Lab assistant
WOODMERE MEDICAL ASSOCIATES
01.1991 - 01.1992
Certification in Phlebotomy - undefined
The American School of Phlebotomy
Certificate of Interior Design - undefined
Metropolitan Institute of Interior Design
Certificate of Interior Decorating - undefined
International Correspondence School
High School Diploma -
Freeport High School
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