Dovinia Hines
Houston,TX
Summary
Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Overview
22
22
years of professional experience
Work History
Diagnostic Scheduler
Houston Methodist Hospital
07.2019 - Current
- Scheduling MRI, CT, Mammogram/US Breast, Fluoroscopic, Cardiology
- High volume of inbound calls, epic, Cisco Finesse, active fax server
- High volume of responding emails
Centralize Scheduling Manager
Texas Orthopedic Hospital
05.2010 - 11.2017
- Oversee schedulers in diagnostic imaging, physical therapy and preadmit
- Carried out all patient schedule in coordination with physicians
- High volume of inbound and outbound in all departments
- Team up with each department for Gallup patient satisfaction survey
- Pull together on assisting phones and front office as needed
- Addressed patient questions and issues completely and efficiently
- Handled authorization and call backs daily
- Completed payroll and made daily adjustments through kronos
- Communicated with patients and physicians of any schedule changes
Patient Access
HCA Healthcare Parallon
09.2002 - 05.2010
- Verified Insurance benefits
- Registration for ED, Inpatient, Outpatient and Physical Therapy
- Precertification for outpatient diagnostic imaging
Education
Associate - Business
Houston Community College
Houston, TexasSkills
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
Timeline
Diagnostic Scheduler
Houston Methodist Hospital
07.2019 - Current
Centralize Scheduling Manager
Texas Orthopedic Hospital
05.2010 - 11.2017
Patient Access
HCA Healthcare Parallon
09.2002 - 05.2010
Associate - Business
Houston Community College