Tabarek Alhamami
Gladstone,MO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Diagnostic Scheduler
Infinite Computer Solutions
04.2023 - Current
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Followed up with patients to reschedule missed appointments.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Assisted with medical coding and billing tasks.
Collection Specialist
Radius Global Solutions LLC
04.2022 - 02.2023
- Inbound/ outbound calls
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Collected on delinquent accounts to reduce overdue balances.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Worked with customer to create debt repayment plan based on current financial condition.
Connection Specialist
Alorica
05.2021 - 01.2022
- Answering inbound calls
- Outbound calls
- Schedule call back
- Schedule tours
- Connect customers to agents
- Pet romance score above goal
- Managed multiple projects simultaneously while maintaining strict deadlines and delivering exceptional results.
- Conducted regular network performance assessments to ensure consistent high-quality connections for all users.
Pharmacy Technician
CVS Pharmacy
06.2020 - 04.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Receptionist/Accounts Payable
TUTERA HEALTH GROUP
05.2019 - 06.2020
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Maintained visitor log for entering and leaving facility for security purposes.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Payroll
ALLIANCE HOME HEALTH CARE
01.2018 - 08.2018
- Processed payroll for employees and reported payroll taxes for organization.
- Prepared payroll by calculating pay, distributing checks, and maintaining payroll records.
- Entered job costing data from payroll records and supported payroll administration process.
- Calculated payroll deductions by accurately using Paychex and processed payroll to meet preset requirements.
- Handled payroll duties for 600 Employees.
- Resolved payroll discrepancies quickly and successfully.
- Completed biweekly payroll for company personnel.
- Calculated deductions and processed payroll for employees.
Supervisor
All Star Staffing LLC
03.2015 - 10.2017
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
- Conducted routine inspections to check quality and compliance with established specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Associate in Science (AS) -
Kansas City Kansas Community College
09.2022
High school diploma -
Wyandotte High School
05.2014
Skills
- Medical Terminology
- HIPAA Compliance
- Diagnostic Coding
- Data Entry
- Strong Work Ethic
- Attention to Detail
- Computer Skills
- Customer Service
- Critical Thinking
- Teamwork and Collaboration
- Effective Multitasking
- Problem-Solving
- Patient Scheduling
- Payroll Processing
- Timesheet Management
- Medical Billing
- Administrative Support
- Professional and mature
- Filing and data archiving
- Billing and coding
Certification
- Pharmacy Technician
- Licensed Health and Life Insurance Producer
Languages
Arabic
Native or Bilingual
Timeline
Diagnostic Scheduler
Infinite Computer Solutions
04.2023 - Current
Collection Specialist
Radius Global Solutions LLC
04.2022 - 02.2023
Connection Specialist
Alorica
05.2021 - 01.2022
Pharmacy Technician
CVS Pharmacy
06.2020 - 04.2021
Receptionist/Accounts Payable
TUTERA HEALTH GROUP
05.2019 - 06.2020
Payroll
ALLIANCE HOME HEALTH CARE
01.2018 - 08.2018
Supervisor
All Star Staffing LLC
03.2015 - 10.2017
Associate in Science (AS) -
Kansas City Kansas Community College
High school diploma -
Wyandotte High School
- Pharmacy Technician
- Licensed Health and Life Insurance Producer
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