Alyssa Robles
Punta Gorda,FL
Summary
Adept at schedule management and customer service, I enhanced client satisfaction at Millennium Physician Group by streamlining appointment processes and resolving issues efficiently. My background in medical assistance and home health care, combined with a strong work ethic and critical thinking abilities, ensures high-quality patient care and operational excellence.
Overview
16
16
years of professional experience
Work History
Diagnostic Scheduler
Millennium Physician Group
Port Charlotte, FL
11.2019 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Increased customer service success rates by quickly resolving issues.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized scheduling software to its full potential, enabling more accurate and efficient planning.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Home Health Aide
Private Duty In-Home Care
North Port, FL, US
10.2013 - 11.2019
- I take care of an elderly man
- I make his dinners, empty out his urine bag, give him his night time medications, take him to the stores, change his colostomy bag, take his INR, change his cloths and put patient into bed
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Medical Assistant
Northport primary care association
FL, US
02.2013 - 11.2019
- I do EKG, room patients, recording vitals, aorta scans, finger pricks, referrals/authorizations, answering phones, making appointments, med reconciliation, urine test, lab orders, transcribe records, check insurances, and inventory
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Server
Steak N Shake
FL, US
03.2009 - 02.2014
- I was a server for Steak 'n Shake for 6 years
- I served, prep food, cooked food, did drive thru, made shakes, cashed out customers, answered phones, greeted and sat customers, took their orders, I was an opener and a closer, I was a service leader and got my food and safety certification
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
Associate - Medical Assistant
Southwest Florida College
Port Charlotte, FL05.2013
Skills
- Great customer service
- Good with people
- Customer Service
- Critical Thinking
- Strong Work Ethic
- Attention to Detail
- Computer Skills
- Data Entry
- Teamwork and Collaboration
- Effective Multitasking
- Schedule Coordination
- Schedule Management
- Telephone Etiquette
- Medical Terminology
- Problem-Solving
- Patient Scheduling
- Documentation proficiency
- Document Management
- Client Relations
- Insurance Verification
- Medical Billing
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Diagnostic Scheduler
Millennium Physician Group
11.2019 - Current
Home Health Aide
Private Duty In-Home Care
10.2013 - 11.2019
Medical Assistant
Northport primary care association
02.2013 - 11.2019
Server
Steak N Shake
03.2009 - 02.2014
Associate - Medical Assistant
Southwest Florida College