Shirley Vera
FIRST PRIORITY MANAGEMENT SERVICES
Van Nuys,CA
2
Languages
1
Certification
8
years of professional experience
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance
Work History
Diagnostic Scheduler
3 Years 5 Months- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Facilitated communication between clients and staff, enhancing overall customer satisfaction through timely updates.
Front Desk Receptionist
3 Months- Collaborated with management to refine operational workflows, enhancing overall office efficiency.
- Confirmed appointments, communicated with clients, and updated client records.
Dispatcher
3 Years 9 Months- Managed high-volume call center, maintaining exceptional service standards for all customers.
- Delivered exceptional customer service when called upon to assist customers troubleshoot issues remotely over phone or email correspondence.
Education
MA certification - Pending
Diploma
Skills
CPT and ICD coding
Medical terminology
Urine analysis
Vital signs monitoring
ECG
Data entry accuracy
Administrative & office proficiency
Customer service
Team collaboration
Effective communication
Positive attitude
Certification
- AHA First Aid BLS and CPR Certified: 271263956889
- Exp: 2028-05
- Medical assistant license: Pending
LANGUAGES
English (Fluent)
Spanish (Fluent)
Timeline
Diagnostic Scheduler
FIRST PRIORITY MANAGEMENT SERVICES
03.2022 - 08.2025Read More
Front Desk Receptionist
VERMONT URGENT CARE & MULTI SPECIALTY CENTER
12.2021 - 03.2022Read More
Dispatcher
LOCK N ROLL SECURITY SOLUTIONS INC.
02.2018 - 11.2021Read More
Concorde Career College
MA certification from Pending
Read More
Birmingham Community Charter High School
Diploma
Read More
AWARDS
Dean’s List, April 2026, Concorde Career College