Angela Murray
Baylor Scott & White/USPI
Mesquite,TX
20
years of professional experience
Dynamic and dedicated professional with over 10 years in the industry. Passionate and skilled health care representative, specializing in sustaining a solid patient relationship.
Coordinate and schedule procedures, surgeries, or facility usage in alignment with availability and organizational priorities.
Maintain and update scheduling systems with accurate patient, provider, and resource information.
Communicate scheduling details with physicians, office staff, and internal departments.
Monitor block scheduling and optimize utilization of facility time and resources.
Identify scheduling conflicts and resolve issues promptly and professionally
Verify required documentation, authorizations, and pre-procedure requirements prior to scheduling.
Track cancellations, reschedules, and add-on cases; adjust schedules accordingly.
Collaborate with clinical staff and management to ensure smooth daily operations.
Generate reports related to scheduling efficiency, utilization, and availability
Ensure compliance with facility policies, procedures, and regulatory guide.
Work History
SCHEDULER/Verification Specialist
1 Year- Coordinate and schedule procedures, surgeries, or facility usage in alignment with availability and organizational priorities
- Maintain and update scheduling systems with accurate patient, provider, and resource information
- Communicate scheduling details with physicians, office staff, and internal departments
- Monitor block scheduling and optimize utilization of facility time and resources
- Identify scheduling conflicts and resolve issues promptly and professionally
- Verify required documentation, authorizations, and pre-procedure requirements prior to scheduling
- Track cancellations, reschedules, and add-on cases; adjust schedules accordingly
- Collaborate with clinical staff and management to ensure smooth daily operations
- Generate reports related to scheduling efficiency, utilization, and availability
- Ensure compliance with facility policies, procedures, and regulatory guide
Patient Care Representative
1 Year 5 Months- Responsible for customer relations, customer needs follow up, virtual healthcare processing, taking referrals, performing data entry, answering inquiries, and disseminating information about the agency to prior customers. maintains effective and efficient systems for customer relations, working through to meet patients needs and requests, referrals, data entry, and communication to support patients needs.
Salvage Specialist
2 Years 10 Months- Reviews automobile salvage file to determine if the vehicle has been moved to a storage area.
- Negotiates with storage facilities to minimize the amount of advance charges.
- Ensures that salvage is stored at an approved facility, arranges for pickup or movement, as appropriate, or attempts to work with the storage facility to negotiate a competitive price and to leave salvage at the facility until sale/disposal.
- Assists adjusters by sending appropriate total loss paperwork to the vehicle owner. Provides assistance to the vehicle owner by answering questions and by providing directions on how to correctly complete the total loss paperwork.
- Learns and maintains thorough knowledge of state salvage and title laws for assigned states. May provide assistance to claim representatives by answering questions regarding state salvage and title laws, including owner-retained salvage laws and salvage title laws, upon request.
Registration Representative
2 Years 10 Months- Collected and processed co-payments, self-pays, and insurance deductibles.
- Obtained patient demographic, medical history, complaints and allergies.
- Performed clerical duties, such as word processing, data entry, answered phone.
- Communicated with the physician practices in a respectful and timely manner to ensure timely submission of all inquiries and questions.
- Ensured safe care to patients, adhering to policies, procedures, and standards.
- Schedule patient.
- Discharge
- Checking patient in and out.
Registration Specialist
1 Year 2 Months- Collected and processed co payments, self-pays, and insurance deductibles.
- Obtained patient demographic, medical history, complaints and allergies.
- Performed clerical duties, such as word processing, data entry, answered phone.
- Communicated with the physician practices in a respectful and timely manner to ensure timely submission of all inquiries and questions.
- Ensured safe care to patients, adhering to policies, procedures, and standards.
- Verifying patient insurance.
Hospital Bill Review Analyst
10 Years 3 Months- Processed medical bills for TX Workers' Compensation facilities for ASC
- Obtained and verified pre-authorizations, pre-certification, and pre-quotes.
- Monitored Epic for effectiveness of registration and assisted weekly reports.
- Conducted Quality Assurance to insure work was in compliance with TX Workers' compensation.
- Assessed daily work load for proficiency and made necessary changes for zero payout deficiencies.
Education
High school diploma - General Studies
Skills
Microsoft Office
Hospital experience
Front desk
Billing
Insurance Verification
ICD-9
Workers' Compensation
Microsoft Excel
Hospital Experience
Medical coding
Medical Scheduling
Customer Service
Clerical experience
ICD-10 (10+ years)
HIPAA (10+ years)
Front Desk
Medical terminology
Phone Etiquette
Cash handling
Excellent problem solver
PowerPoint
ICD-10
Organizational skills
Excellent communication
Excel
Medical Office Experience
HIPAA - Certified
Customer service
Knowledgeable in MS Word
Medical Coding
EMR Systems
HIPAA
Laboratory Experience
Data Entry
Medical Billing
Epic
ICD Coding
CPT Coding
Microsoft Word
Insurance verification
Patient registration
Timeline
SCHEDULER/Verification Specialist
Baylor Scott & White/USPI
08.2025 - CurrentRead More
Patient Care Representative
Elaring Caring Home Health
05.2024 - 10.2025Read More
Salvage Specialist
Kemper Insurance
04.2021 - 02.2024Read More
Registration Representative
Methodist Charlton Hospital
06.2018 - 04.2021Read More
Registration Specialist
Parkland Health
09.2016 - 11.2017Read More
Hospital Bill Review Analyst
Corvel Corporation
06.2006 - 09.2016Read More
Hillcrest High School
High school diploma from General Studies
Read More