Lauren Harvey
Houston
Summary
Results-driven professional with extensive experience in healthcare and customer support. Proven expertise in insurance verification and EMR systems, complemented by strong organizational skills and a compassionate approach. Adept at enhancing patient care and streamlining processes, ensuring compliance and optimal service delivery.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Scheduler/Insurance Verification
Capitol Imaging Services
Houston
01.2024 - Current
- Accurately scheduled patients for services according to departmental criteria.
- Coordinated appointment calendars to align with physician availability and patient urgency.
- Obtained valid orders to ensure compliance in patient scheduling.
- Provided pre-registration services as needed to facilitate patient flow.
- Confirms patients' appointments, instructs on location and directions to facility/ department, relays pre-appointment preparations, and arranges for patients to have interpreter, mobility, or other assistance as needed for the visit.
- Establishes/updates the hospital account record to include detailed patient demographic and insurance information in EHR system, selecting insurance plans and payers, and medical necessity determination.
- Responds promptly to requests by staff, patients, and physicians; reschedules and/or cancels appointments as needed.
- Assists with resolving EHR work queues that support scheduling.
- Gathers demographic and insurance information so that the patient's insurance may be verified, authorization obtained, and patient's portion determined prior to the patient's date of service.
Staff Coordinator
Reach Home Healthcare services
Houston
07.2019 - 01.2024
- Developed and implemented strategic staffing plans for Reach Home Healthcare Services.
- Ensured compliance with labor laws and company policies via rigorous monitoring.
- Produced daily staffing reports, contributing to efficient workforce management.
- Optimized staffing processes, ensuring alignment with labor laws and operational needs.
- Enhanced record accuracy for staff compensation by verifying work details and hours.
CNA - Certified Nursing Assistant
CNA/Restorative
Katy
10.2015 - 01.2019
- Delivered daily patient care, ensuring comfort and safety.
- Maintained strict adherence to HIPAA regulations.
- Conducted comprehensive nursing assessments.
- Monitored and recorded patient fluid intake and output levels.
- Promoted patient recovery through restorative care.
Certified Nurse's Assistant
St. Dominic Village
Houston
09.2014 - 09.2015
- Maintained comprehensive patient documentation, contributing to effective care coordination.
- Monitored and recorded patient health data to ensure optimal care.
- Efficiently responded to patient needs, enhancing comfort and satisfaction.
- Provided emotional and physical support to patients, improving their daily experience.
- Assessed patient conditions and collaborated with healthcare teams to adjust care plans.
Certified Nurse's Assistant
Woodridge Nursing and Rehab
Houston
06.2013 - 12.2014
- Delivered high-quality personal care to patients.
- Ensured cleanliness and hygiene by changing bed linens and cleaning rooms.
- Effectively communicated patient conditions to registered nurses daily.
- Ensured accurate patient care documentation and maintained cleanliness in patient areas.
- Supported nursing staff by timely reporting patient conditions, aiding in faster response and care adjustments.
Certified Nurse's Assistant
Right at Home
Houston
01.2013 - 02.2014
- Implemented necessary changes based on evaluation of staffing requirements, floor assignments.
- Treated patients with strokes, head traumas, comas, intracranial haematoma's.
- Administered patient care, ensuring adherence to hygiene standards and monitoring vital signs.
- Provided emotional and physical support to patients with severe brain injuries, aiding recovery.
- Introduced engaging rehabilitation activities that improved patient cognitive functions.
- Evaluated patient conditions daily to adjust care plans promptly, improving patient outcomes.
Technical Support Advisor
Transcom
San Antonio
01.2009 - 09.2012
- Delivered top-tier technical support for Xfinity customers at Transcom.
- Resolved device malfunctions and login issues.
- Set up new accounts efficiently.
Certified Nurse's Assistant
Adante Assisted Living Facility
San Antonio
07.2011 - 08.2012
- Delivered top-notch personal care to residents, including meal assistance and personal grooming.
- Introduced engaging activities such as music and crafts to boost resident morale.
- Handled patient transportation across departments with meticulous attention to detail.
- Cultivated a nurturing and respectful living environment for residents.
Customer Service Representative
West
San Antonio
05.2010 - 05.2012
- Established customer trust and loyalty through attentive listening and comprehensive knowledge of AT&T's offerings.
- Clarified customer bills, rate plans, and product features, simplifying complex information.
- Managed credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries.
- Handled wireless local number portability, relocations, combined bill support, after-hours inquiries, and pre-paid service.
Skills
- Customer support
- Microsoft Office
- Typing
- HIPAA
- Phone etiquette
- Microsoft Word
- Medical terminology
- EMR systems
- ICD-10
- Committed team player
- Tech support
- Time management
- Adaptable
- Hospice and palliative care
- Microsoft Excel
- Compassionate
- Organizational skills
- Cna Certified
- Quality Assurance
- Home Care
- Medical office experience
- Insurance verification
Certification
- CPR Certification
- First Aid Certification
- State Tested Nursing Assistant
- CNA
Timeline
Scheduler/Insurance Verification
Capitol Imaging Services
01.2024 - Current
Staff Coordinator
Reach Home Healthcare services
07.2019 - 01.2024
CNA - Certified Nursing Assistant
CNA/Restorative
10.2015 - 01.2019
Certified Nurse's Assistant
St. Dominic Village
09.2014 - 09.2015
Certified Nurse's Assistant
Woodridge Nursing and Rehab
06.2013 - 12.2014
Certified Nurse's Assistant
Right at Home
01.2013 - 02.2014
Certified Nurse's Assistant
Adante Assisted Living Facility
07.2011 - 08.2012
Customer Service Representative
West
05.2010 - 05.2012
Technical Support Advisor
Transcom
01.2009 - 09.2012
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