Denise Rash
Hartwell,GA
Summary
Innovative professional with extensive experience in operations management and team supervision. Committed to driving excellence in patient care through effective training programs and quality assurance initiatives, resulting in measurable improvements in service delivery.
Overview
9
9
years of professional experience
Work History
Branch Director
Enhabit Home Health
06.2019 - 05.2025
- Led operational strategies to enhance patient care delivery and service efficiency.
- Developed training programs for staff to improve compliance with health regulations and best practices.
- Oversaw budget management, ensuring optimal allocation of resources across branch operations.
- Implemented quality assurance protocols, resulting in improved patient satisfaction ratings.
- Collaborated with interdisciplinary teams to streamline service coordination and patient transitions.
- Analyzed performance metrics to identify areas for operational improvement and implement corrective actions.
- Fostered relationships with community partners to expand service offerings and increase referral sources.
- Established lasting relationships with customers by showing appreciation and inviting feedback on products and services.
- Enhanced branch performance by implementing effective management strategies and streamlining operations.
- Achieved consistent growth in revenue generation by developing new business relationships and nurturing existing partnerships.
- Led a team of professionals to deliver exceptional customer service, resulting in increased client satisfaction scores.
- Supported department of 67 employees by answering questions and providing one-on-one mentoring.
- Cultivated a positive work environment that fostered collaboration, teamwork, and high employee morale.
- Conducted regular performance evaluations for staff members, providing constructive feedback and facilitating professional development opportunities.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
RN Wellness Director/Assistant Director of Nursing
Jackson Oaks
01.2016 - 05.2019
- Administered medications and monitored patient vitals to ensure optimal recovery outcomes.
- Developed and implemented individualized care plans for diverse patient populations.
- Collaborated with interdisciplinary teams to enhance patient care quality and safety.
- Educated patients and families on treatment protocols, fostering understanding and compliance.
- Led training sessions for new nursing staff, promoting best practices in patient care.
- Streamlined workflow processes, reducing medication errors through improved checklists and protocols.
- Mentored junior nurses, enhancing team performance through knowledge sharing and support.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Education
Associate of Science - Nursing
Williston State College
Williston, NDSkills
- Customer support
- Operations management
- Excellent work ethic
- Recruiting and hiring
- Staff development
- Team player
- Strong team-builder
- Attention to detail
- Excellent time management skills
- Decision-making
- Relationship building
- Verbal/written communication
- Training and development
- Documentation
- Team supervision
Timeline
Branch Director
Enhabit Home Health
06.2019 - 05.2025
RN Wellness Director/Assistant Director of Nursing
Jackson Oaks
01.2016 - 05.2019
Associate of Science - Nursing
Williston State College