Denise Reid
Summary
Dynamic dental receptionist with proven expertise at James D. Watkins D.D.S., excelling in patient scheduling and insurance verification. Recognized for enhancing patient satisfaction through exceptional customer service and effective communication. Adept at multitasking and maintaining HIPAA compliance, ensuring a welcoming environment that fosters trust and loyalty.
Dental professional with substantial experience in managing front desk operations and patient interactions. Known for attention to detail and ensuring smooth office processes. Reliable team player who adapts to changing needs and prioritizes tasks effectively.
Overview
27
27
years of professional experience
Work History
Dental Receptionist
James D. Watkins D.D.S.
04.2019 - 01.2025
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
Consultative Sales Associate
Sears Roebuck
10.1997 - 01.2019
- Enhanced overall customer experience by offering personalized consultations tailored specifically to individual needs.
- Built lasting partnerships with vendors through proactive communication, fostering trust and mutual growth opportunities.
- Delivered comprehensive sales presentations that clearly communicated product value propositions to prospective clients.
- Collaborated with team members to exceed sales targets and contribute to overall company success.
- Attended trade shows and conferences to network with industry professionals, increasing brand visibility and attracting new prospects.
- Developed customized solutions for clients, resulting in improved customer satisfaction and loyalty.
- Upsold warranties and maintenance plans to customers purchasing merchandise.
- Leveraged strong negotiation skills to close deals successfully while maintaining favorable profit margins for the company.
- Provided exceptional customer service by addressing concerns promptly and professionally, ensuring repeat business.
- Mentored junior colleagues on best practices in consultative selling techniques, helping to improve team performance.
Education
Bachelor of Science - Business Administration
Christopher Newport University
Newport News, VA05-1997
Skills
- Phone and email etiquette
- Dental terminology
- Excellent multitasking capability
- Appointment scheduling
- Punctual and reliable
- Payment processing
- Insurance verification
- Insurance billing
- Patient scheduling
- HIPAA compliance
- Data entry
Timeline
Dental Receptionist
James D. Watkins D.D.S.
04.2019 - 01.2025
Consultative Sales Associate
Sears Roebuck
10.1997 - 01.2019
Bachelor of Science - Business Administration
Christopher Newport University
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