Denise Reynolds
Rochester,NY
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
5
5
years of professional experience
Work History
Shift Manager
Moe's Southwest Grill
Rochester, NY
11.2021 - 07.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Residential Supervisor
Arc Of Monroe
Rochester, NY
03.2018 - 07.2021
- Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
- Handled conflict resolution among residents promptly and professionally, promoting a harmonious living environment for all parties involved.
- Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
- Coordinated all staffing schedules and made sure that each shift had adequate coverage.
- Managed daily operations of the residential facility to ensure a safe, clean, and comfortable living environment for residents.
Medical Liaison/Driver
Easter Seals Of New York
Rochester, NY
03.2018 - 07.2021
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Education
Associate Degree - Medical Office Management
Ultimate Medical Academy - Clearwater
Clearwater, FL06.2021
GED -
East Evening High School
Rochester, NY12.1990
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Accurate money handling
- Staff Motivation
- Opening and closing procedures
- Punctual and Reliable
- Training and mentoring
- Quality Assurance
Timeline
Shift Manager
Moe's Southwest Grill
11.2021 - 07.2023
Residential Supervisor
Arc Of Monroe
03.2018 - 07.2021
Medical Liaison/Driver
Easter Seals Of New York
03.2018 - 07.2021
Associate Degree - Medical Office Management
Ultimate Medical Academy - Clearwater
GED -
East Evening High School