Driven manager with demonstrated expertise in customer service, team leadership, and operational efficiency. Proven track record in implementing process improvements that enhance guest experiences and optimize store operations.
Overview
25
25
years of professional experience
Work History
Manager
Snake Road Food Store
Macclenny, FL
11.2021 - 06.2026
Oversaw daily operations, ensuring compliance with health and safety regulations.
Managed inventory levels, optimizing stock to reduce waste and improve turnover.
Trained and mentored staff on customer service best practices and operational procedures.
Implemented process improvements that enhanced efficiency in store operations.
Revenue Audit Clerk
Golden Nugget Lake Charles Hotel & Casino
Lake Charles, LA
02.2017 - 12.2018
Conducted thorough audits of revenue reports to ensure accuracy and compliance with regulations.
Analyzed discrepancies in financial statements and collaborated with departments to resolve issues promptly.
Implemented streamlined processes for daily revenue reconciliation, enhancing operational efficiency.
Led training sessions for new staff on revenue audit procedures and best practices to ensure consistency.
Casino Shift Manager
Delta Downs Racetrack Casino Hotel
Vinton, LA
05.2001 - 11.2014
Oversaw daily casino operations, ensuring compliance with gaming regulations and company policies.
Managed staff scheduling and resource allocation to optimize operational efficiency.
Trained and mentored team members on customer service protocols and conflict resolution strategies.
Implemented process improvements that enhanced guest experiences and increased operational effectiveness.