DENISE RIOS
Joliet
Summary
Dedicated team member with excellent communication skills and a pleasant demeanor. Capable of quickly learning and improving performance in order to meet and exceed customer demands and sales goals. When it comes to answering customers' questions and recording order information, professionalism is essential. Problem-solver with experience in customer service. Team-oriented, with a strong commitment to promoting a positive work and shopping environment. Answering customer questions, making recommendations, and ringing up sales on the POS cash register are all skills she possesses.
Professional and reliable logistics worker with strong track record in handling packages efficiently and safely. Skilled in operating various equipment, maintaining accurate records, and ensuring timely deliveries. Strong focus on collaboration and adaptability, consistently meeting operational goals and contributing to team success. Known for dependability, problem-solving abilities, and effective communication in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Dental Receptionist/Assistant
Pristine Family Dental
04.2022 - Current
- Greeted all customers with a friendly greeting, answered general questions, gathered information about the nature of their visit, and directed them to the appropriate offices
- Answered phone calls from clients, vendors, and a variety of other callers looking for information
- Was in charge of office inventory management, which included restocking supplies and placing purchase orders to ensure adequate stock
- Wrote professional memos, letters, and marketing copy to support business objectives and growth
Package Handler
UPS
08.2023 - 12.2023
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Customer Service Representative
Lemken Usa
09.2020 - 12.2021
- Used discretion and good judgment when it came to using company materials and supplies
- Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products
- Interrogated customers and gathered data in order to better understand their needs and provide quick solutions
- Provided a superior customer experience in order to build a loyal customer base
Sales Representative
Cricket Wireless Authorized Retailer
10.2019 - 05.2020
- Kept track of attendance, supervised volunteers, and greeted visitors at all museum events
- Ran promotions on social media, via email, and through other means of communication to encourage museum attendance
- Assisted in improving and driving business success by delivering sales, credit, warranty, and other key metrics
- All of the company's insurance renewals were completed by me, including property, workers' compensation, general liability, cargo, aviation, and K & R documents
Cashier
Menards
04.2019 - 10.2019
- Kept well-stocked cashier lanes and store shelves to promote strong sales
- Educated customers about Menards promotions to increase sales
- Help customers by guiding them and answering their questions
- Counted the cash in the register drawer at the start and end of each shift
Education
High School -
Joliet Central High School
Joliet, IL01.2018
Skills
- Answering customer questions
- Making recommendations
- Ringing up sales on the POS cash register
- Computer literate
- High volume transactions
- Cash drawer balancing
- Excellent verbal communication
- Money management
- Customer service
- Customer needs assessment
- Order monitoring
- Customer relations
- Accounts payable/receivable
- Computer proficiency
- Good telephone etiquette
- Customer assistance
- Maintaining cleanliness
- Insurance billing
- Insurance verification
- Front office management
- Patient services
- Patient documentation
- Billing procedures
- Data entry
- Language fluency
- Heavy lifting
- Warehouse safety
- Package unloading
- Packaging
- Label reading
- Shipping and receiving
- Order picking
Languages
Spanish
Full Professional
Timeline
Package Handler
UPS
08.2023 - 12.2023
Dental Receptionist/Assistant
Pristine Family Dental
04.2022 - Current
Customer Service Representative
Lemken Usa
09.2020 - 12.2021
Sales Representative
Cricket Wireless Authorized Retailer
10.2019 - 05.2020
Cashier
Menards
04.2019 - 10.2019
High School -
Joliet Central High School
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