Denise Robinson
Leominster,MA
Summary
Registered medical assistant , skilled in patient care, clinical procedures, and medical documentation. Strong focus on collaboration and adaptability in fast-paced healthcare environments. Proficient in phlebotomy, EKGs, administering medications, and patient education. Known for reliability, compassion, and effective communication skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant
HHC GoHealth Urgent Care
04.2024 - Current
- Clinical Duties & Patient Care. Taking and recording vital signs
- Preparing patients for examinations and procedures
- Assisting physicians during examinations and procedures
- Administering medications and injections (as permitted by state regulations)
- Collecting and preparing specimens for laboratory testing. Drawing blood
- Wound care and dressing changes
- Patient education, provide instructions on medications, treatments and follow-up care
- Administrative duties, scheduling appointments, managing patient flow
- Arranging hospital admissions and laboratory services
- Maintaining accurate patient records, medical histories, test results, treatment plans
- Billing and Insurance. Bookkeeping tasks. Performing data entry
- Greeting patients, answering phones, and handling correspondence. Sorting mail, filing
Front Desk Receptionist Work Study
American Institute, West Hartford, CT
05.2023 - 10.2023
- Greet visitors / students - Answer multi-line telephone and field to appropriate party
- Assign and schedule meetings or appointments - Coordinate mail flow and organize files
- Accept payment transactions - Respond to emails, perform bookkeeping tasks and assist administrative staff
Assistant Store Manager
Family Dollar
08.2022 - 03.2023
- Assisted the store manager run the store
- Supervising employees
- Stocking shelves
- Helping customers
Event Staff / Server
People Ready
09.2016 - 02.2023
- Accurately describe menu items, specials, drinks, and wine for guest selection
- Interacts with the bartender, properly setting up glasses for drinks
- Setting up/Breaking up dining room
- Maintains a safe and sanitary work environment
- Interacting with co-worker in tandem, communicating clearly and precisely
Groomer
Pet Supplies Plus
04.2021 - 02.2022
- Bathed animals of all sizes and temperaments ensuring the hygiene and overall appearance of pets
- Dematting and detangling hair as required
- Bathing, conditioning, and drying pets
- Trimming pets’ nails, brushing their teeth, and cleaning their ears
- Grooming or styling pets according to pet owners’ instructions or standard grooming styles
- Accommodating special requests that pet owners may have.Identifying health issues in pets, such as ear infections, skin conditions, or tooth decay, and informing pet owners of these observations
- Ensuring that all pets are safe during the grooming process
- Routinely cleaning work areas
- Recommending suitable products to pet owners
Online Shopper
Walmart
08.2020 - 01.2021
- Receiving and processing online customer orders
- Preparing packaging merchandise ensuring accuracy building lasting relationships with customers
- Make product substitutions, consulting with customers to fulfill orders to their satisfaction
- Locating the products in the store through barcodes
- Sales focus
- Inventory control
- Providing exceptional customer service
- Organizing the orders for pickups and delivery of customer orders
Shift Leader
Cumberland Farms
11.2019 - 09.2020
- Assisted store manager with proper execution of all store level merchandising and marketing
- Shared responsibilities training customer service associates
- Providing a pleasant shopping experience for all customers
- Maintained and prioritized a clean, customer friendly environment
- Completed customer transactions and responded to customer inquiries
- Ensured replenishing of products and supplies of store products
Assistant Store Manager
Payless Shoe Source
11.2016 - 07.2018
- Direct and Supervise employees engaged in Sales
- Reconciling cash receipts, preparing daily deposits, inventory control
- Monitoring sales activities to ensure that customers receive excellent customer service
- Examine merchandise to ensure that it is properly priced and displayed
- Plan weekly schedules. Assign employees to specific duties
- Coordinate advertising campaigns and sales promotions
- Prepared merchandise for displays and weekly advertising
Cashier
Home Depot
01.2012 - 10.2016
- Receive payments
- Processed exchanges and returns
- Audit money drawers
- Assist customers by providing information and resolving complaints
- Monitor checkout stations to ensure that they had adequate cash available and are appropriately staffed
- Compiled and maintained non-monetary reports and records
Education
Medical Assistant Program - undefined
American Institute
West Hartford, CT01.2023
Veterinary Assistant Program - undefined
Quinsigamond Community College
06.2021
General Studies Diploma - undefined
Leominster High School
06.1999
Skills
- Attention to detail
- Communication skills
- Microsoft Office Suits
- Research skills
- Time management
- Complex problem solving
- Critical thinking
- Sales and Marketing
- Inventory
- Quality Control
- Accounting
- General Office Administration
- Team Management
Certification
Registered Medical Assistant-AMT
BLS
Externship
- Dr. Bansal, MD Internal Medical, Primary Care, Glastonbury, CT
- Room patients, obtained vital signs, documented patient history, lab specimen testing, EKG, Pulmonary function tested and assisted provider
Timeline
Registered Medical Assistant
HHC GoHealth Urgent Care
04.2024 - Current
Front Desk Receptionist Work Study
American Institute, West Hartford, CT
05.2023 - 10.2023
Assistant Store Manager
Family Dollar
08.2022 - 03.2023
Groomer
Pet Supplies Plus
04.2021 - 02.2022
Online Shopper
Walmart
08.2020 - 01.2021
Shift Leader
Cumberland Farms
11.2019 - 09.2020
Assistant Store Manager
Payless Shoe Source
11.2016 - 07.2018
Event Staff / Server
People Ready
09.2016 - 02.2023
Cashier
Home Depot
01.2012 - 10.2016
Medical Assistant Program - undefined
American Institute
Veterinary Assistant Program - undefined
Quinsigamond Community College
General Studies Diploma - undefined
Leominster High School
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