Denise Rodarte
Chula Vista,CA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Agent
Alaska Airlines
San Diego, California
07.2017 - 10.2025
- Assisted passengers with check-in procedures and boarding processes.
- Handled customer inquiries and resolved issues effectively.
- Processed ticket changes and refunds for travelers promptly.
Customer Service Agent
Menzies Aviation
Austin, Tx
01.2017 - 07.2017
- Assisted passengers with check-in procedures and boarding processes.
- Handled customer inquiries and resolved issues effectively.
- Processed ticket changes and refunds for travelers promptly.
Education
Certified Chef - Culinary Arts
Le Cordón Bleu
Austin , Tx 08.2011 - 08.2012
Skills
- Customer relationship management
- Query resolution
- Ticket processing
- Check-in procedures
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Agent
Alaska Airlines
07.2017 - 10.2025
Customer Service Agent
Menzies Aviation
01.2017 - 07.2017
Certified Chef - Culinary Arts
Le Cordón Bleu
08.2011 - 08.2012