Denise Rodriguez
Newcastle,DE
Summary
Results-oriented Program Manager enthusiastic about taking on new challenges. Successful at developing innovative strategies to capitalize on dynamic market conditions. Strategic planner and clear communicator with an adaptable approach.
Overview
16
16
years of professional experience
Work History
Program Manager
Horizon House Inc
Wilmington, Delaware
11/26/18 - Current
- Guide peers through recovery process by performing outreach and advocacy to support treatment plan.
- Oversee program compliance with requirements, schedule and budget.
- Oversee daily operations of drop-in center
- Remain calm and professional in stressful circumstances and effectively diffuse tense situations.
- Plan and deliver training sessions to improve employee effectiveness and address areas of weakness.
- Hold regular one-on-one and group meetings with employees to review performance and priorities and provide feedback
- Assist individuals in identifying and capitalizing on personal interests, goals and strengths.
- Vast knowledge of community resources to make appropriate referrals
Substance Abuse Counselor
Gaudenzia (Chester State Prison)
Chester, PA
07.2011 - 05.2015
- Supervised adult offenders to monitor compliance with court ordered conditions.
- Managed full-cycle caseloads, including pretrial, pre-sentence and client supervision.
- Counseled adult felony offenders with legal, substance abuse, mental health, employment and personal problems.
- Offered transitional services for program offenders and referral to appropriate community agencies and organizations.
- Managed Caseload of to 30 offenders
- Conducted educational lectures, ran violence prevention groups, ran cognitive behavior sessions
- Identified needs of customers promptly and efficiently.
- Referred offenders to appropriate community agencies to complete services in compliance with court orders.
Community Prevention Specialist
Delaware Guidance Services
Wilmington, Delaware
03.2009 - 03.2010
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Performed assessments to determine individual limitations and strengths.
- Maintain caseload of up to 11 children
- Developed treatment plan
- Conducted family sessions
- Planned individual and group outings
- Maintained accurate records and documented client data in company databases.
Certified Peer Support Specialist
Horizon House Inc
Wilmington, Delaware
6/15/15 - 11/26/18
- Maintained strict data confidentiality and privacy on information related to individuals.
- Instilled hope by promoting positive self-disclosure and actively listening to client needs.
- Led support groups and facilitated one-on-one meetings with struggling individuals.
- Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
- Aided individuals by developing wellness plans and advance directives to achieve goals.
- Transported individuals safely to support meetings and medical appointments.
- Completed detailed documentation of sessions, patient notes and recommendations.
Education
High School Diploma -
Wilmington High School
Wilmington, De06.1998
Certified Medical Assistant - Medical Assisting
Star Technical Institute
Wilmington, De1992
Skills
- Work Planning and Prioritization
- Personnel Management
- Relationship Building
- Community Outreach
- Team Management
- Project Coordination
- Training and Development
- Staff Training
- Reporting and documentation
- Intakes
- Data entry
- Record keeping
- Planning & Organizing
- Proficient in making referrals
- Effective Networking
- Fluent in reading,writing and speaking Spanish
Timeline
Substance Abuse Counselor
Gaudenzia (Chester State Prison)
07.2011 - 05.2015
Community Prevention Specialist
Delaware Guidance Services
03.2009 - 03.2010
Program Manager
Horizon House Inc
11/26/18 - Current
Certified Peer Support Specialist
Horizon House Inc
6/15/15 - 11/26/18
High School Diploma -
Wilmington High School
Certified Medical Assistant - Medical Assisting
Star Technical Institute
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