Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denise Rodriguez

San Antonio,TX

Summary

Experienced individual with over six years in customer service with background in the medical field. Cross trained in various positions and acclimated well to each position. Willing to adapt and learn various job duties and concepts with a positive attitude.

Overview

8
8
years of professional experience

Work History

Patient Access Representative

Christus Santa Rosa Hospital
09.2024 - Current
  • Verifies insurance eligibility and obtains necessary authorizations for services rendered.
  • Represents the Patient Access department in a professional, courteous manner at ALL times.
  • Supports the department in achieving established performance targets.
  • Completes required training as needed and as mandated
  • Performs all duties in a manner that protects the confidentiality of patients and does not solicit or disclose any confidential information unless it is necessary in the performance of assigned job duties.
  • Coordinates, communicates, and assists in monitoring work flow and work tasks necessary to manage fluctuating volumes


Patient Service Associate

Pediatrix Urology of San Antonio
08.2023 - 09.2024
  • Answers incoming external and internal calls and facilitating resolutions
  • Register, verifying visit information, check-in and check-out, and communicating with clinical staff to ensure timely patient visits
  • Explain financial responsibilities to patients and collect co-payments, payments, and outstanding balances for rendered services.
  • Reviews and manages daily provider schedules to anticipate for back-fill opportunities, scheduling errors, previsit patient responsibilities or lab work, demographics updates, insurance eligibility, and co-payments
  • Accurately enters and updates demographic, and payer data in practice management system and scans all required documentation efficiently and timely
  • Trains for and maintains flexibility pertaining to interagency cross-coverage across all locations, services, and shifts
  • Greets visitors to determine reason for visit and destination, directing guests to sign-in and issues visitor passes when required
  • Observes and adheres to applicable regulations, policies, and procedures concerning HIPPA, employee confidentiality, and privileged communications at all times
  • Performs other related duties as assigned by the Practice Manager

Medical Assistant

Southwest Children’s Center –San Antonio TX
08.2019 - 08.2023
  • Administer vaccines to infants and children
  • Triage patients
  • Perform lab testing
  • Restock exam rooms

Medical Assistant

ENT Clinics of San Antonio –San Antonio TX
08.2017 - 08.2019
  • Prepare exam and procedure rooms for clinic
  • Keep exam rooms stocked with medical supplies and instruments
  • Clean and sterilize instruments throughout the day
  • Put away clean instruments
  • Welcome patients and escort them to the exam room
  • Review medical, social and family histories with patient
  • Measure vital signs

Education

Medical Assistant Externship - undefined

Institute for Women’s Health
04.2017

Diploma in Medical Assistant - Medical

The Healthcare Institute
San Antonio, TX
04.2017

High School Diploma - undefined

Penn Foster High School
San Antonio, TX
03.2016

Skills

  • Time Management
  • Laboratory techniques
  • Triage
  • Typing
  • Vital Signs
  • Experience Administering Injections
  • EMR systems
  • CPR Certified

Timeline

Patient Access Representative

Christus Santa Rosa Hospital
09.2024 - Current

Patient Service Associate

Pediatrix Urology of San Antonio
08.2023 - 09.2024

Medical Assistant

Southwest Children’s Center –San Antonio TX
08.2019 - 08.2023

Medical Assistant

ENT Clinics of San Antonio –San Antonio TX
08.2017 - 08.2019

Medical Assistant Externship - undefined

Institute for Women’s Health

Diploma in Medical Assistant - Medical

The Healthcare Institute

High School Diploma - undefined

Penn Foster High School

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