Denise Rogers-Smith
Communication Service Provider
Union,NJ
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
Work History
Teacher's Assistant
Charlotte Mecklenburg School District
Charlotte, NC
02.2019 - 06.2023
- Provided individualized assistance to students with special needs in the classroom.
- Facilitated small group instruction and activities for students of varying abilities.
- Assisted teachers with creating and maintaining a safe, orderly learning environment.
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
Direct Support Professional Caregiver
RHA Health Care
Charlotte, NC
04.2021 - 04.2023
- Provided personal care and hygiene assistance to clients, including bathing, dressing, grooming and toileting.
- Assisted with medication administration following guidelines set by the physician or nurse practitioner.
- Organized recreational activities for clients such as music therapy, art therapy, pet therapy and outdoor activities.
- Facilitated community outings to promote socialization and independence in daily living skills.
Revenue Analyst
Lupin Pharmaceuticals Inc.
BALTIMORE, MD
09.2012 - 11.2018
- Analyzed revenue trends to identify opportunities for improvement.
- Developed financial models and dashboards to track performance metrics.
- Created reports and presentations to communicate progress and results.
- Collaborated with cross-functional teams in the development of pricing strategies.
- Recorded, tracked and monitored status of chargeback and rebate submissions.
- Researched and resolved deductions.
- Monitored, evaluated, and responded to Wholesaler chargeback disputes; Research and compile evidence to validate transactions.
Chargeback Analyst
Actavis Pharmaceuticals
Morristown, NJ
02.2011 - 09.2012
- Evaluated and reconciled customers' accounts to ensure accuracy of payments, credits, refunds, and adjustments.
- Provided guidance on best practices related to chargeback processing procedures.
- Collaborated with internal departments such as finance, sales, operations and customer service regarding chargebacks.
- Identified trends in chargebacks through data analysis and reporting.
- Responded promptly to customer inquiries about their disputes via phone or email.
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
Chargeback Analyst & Customer Service Consultant
Medix Staffing-Abraxis BioScience
Bridgewater, NJ
01.2008 - 02.2011
- Gathered evidence for dispute resolution, including transaction records, customer correspondence, and other relevant documents.
- Provided guidance on best practices related to chargeback processing procedures.
- Evaluated and reconciled customers' accounts to ensure accuracy of payments, credits, refunds, and adjustments.
- Responded promptly to customer inquiries about their disputes via phone or email.
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
- Matched orders with invoices and recorded required information.
Membership Analyst/Chargeback Analyst
Bayer Healthcare Pharmaceuticals Inc.
Wayne, NJ
10.2000 - 11.2007
- Assessed membership trends and identified areas for improvement in customer service.
- Managed relationships with vendors providing services or products related to existing memberships.
- Facilitated communication between internal departments as needed regarding issues pertaining to memberships.
- Maintained accurate records of all transactions related to membership activities.
Education
Batchelor of Science, Interdisciplinary Studies -
Liberty University
Associate of Arts, Business Administration -
American Intercontinental University
Skills
- Exceptional technical strengths, including Microsoft Office, CARS, ModelN, Vistex and AS4000;
- Departmental Collaboration
- Inbound and Outbound Calling
- Account Updating
- Customer Service
- Active Listening
- Professional Telephone Demeanor
- Clerical Support
- Lotus Notes
- Credit Card Payment Processing
- Microsoft Excel
- Account Reconciliation
- Accounts Payable
- Purchase Orders
- Reconciling Charges
- Time Management
- SAP
- Vendor Relationships
Quote
“Find a job you enjoy doing, and you will never have to work a day in your life.”
Mark Twain
Timeline
Direct Support Professional Caregiver
RHA Health Care
04.2021 - 04.2023
Teacher's Assistant
Charlotte Mecklenburg School District
02.2019 - 06.2023
Revenue Analyst
Lupin Pharmaceuticals Inc.
09.2012 - 11.2018
Chargeback Analyst
Actavis Pharmaceuticals
02.2011 - 09.2012
Chargeback Analyst & Customer Service Consultant
Medix Staffing-Abraxis BioScience
01.2008 - 02.2011
Membership Analyst/Chargeback Analyst
Bayer Healthcare Pharmaceuticals Inc.
10.2000 - 11.2007
Batchelor of Science, Interdisciplinary Studies -
Liberty University
Associate of Arts, Business Administration -
American Intercontinental University