Summary
Overview
Work History
Education
Skills
Timeline
Generic

TONIYA ARZU

Summary

Self- motivated professional with an eye for detail, ability to focus on projects, follow instructions, and carefully analyze small details. Fast learner, with a natural ability to follow and comprehend new information easily

Overview

3
3
years of professional experience

Work History

Teacher's Assistant

Bright Horizon
08.2023 - Current

Conducting age, appropriate educational activities to promote cognitive, social and emotional development, assessing children’s progress and behavior and communicating findings to parents collaborating with colleagues to plan and implement curriculum and activities, creating a supportive classroom environment that respects diversity, providing guidance and support to children during transitions, implementing health and safety protocols, including sanitation practices, communicating effectively with parents about their children development, participating in professional development to enhance teaching skills

Customer Service Representative

Maximus
12.2022 - 04.2023

Delivered essential healthcare information to Americans, navigating complex healthcare plans skilled and providing assistance via phone, chat and written, correspondences, proficient and handling consistently high volume informing customers with questions on company policies demonstrated ability to resolve all customer complaints, efficiently and effectively submitted daily reports to ensure smooth operations and maintain accurate records

Customer Service Representative

Champs
12.2021 - 04.2022

Welcome customers, warmly delivering excellent service and creating a positive shopping experience process payments, accurately, and efficiently, demonstrating strong attention to detail and adherence to store procedures applied discounts and promotions to transaction maximizing customer satisfaction and loyalty, assisted customers in resolving complaints properly and effectively ensuring their concerns were addressed with professionalism and empathy

Education

Psychology

The City College Of Ny
New York, NY
06.2026

Skills

    Exceptional customer service and personal assistance, strong decision-making skills, familiar with Microsoft Office suite effective administrative skills, including organization and multitasking excellent communication and problem-solving abilities, detail oriented with confidentiality expertise roasted and sale salesforce

Timeline

Teacher's Assistant

Bright Horizon
08.2023 - Current

Customer Service Representative

Maximus
12.2022 - 04.2023

Customer Service Representative

Champs
12.2021 - 04.2022

Psychology

The City College Of Ny
TONIYA ARZU