Denise Rojas
New York
Summary
Analytical and people-oriented HR professional with demonstrated success in performance management and regulatory compliance. Leveraging a psychology background and progressive leadership experience to deliver data-driven human resource solutions. Proven ability to enhance team productivity, optimize operational efficiency, and drive employee engagement initiatives. Skilled in identifying performance trends and implementing effective improvement strategies, consistently ranking in the top percentiles for productivity measures. Bilingual communicator adept at building cross-functional relationships and translating complex policies into actionable guidance. Combines strong analytical capabilities with a deep understanding of human behavior to create positive workplace environments and drive organizational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Payroll Operations Intern
Subwaytech LLC
New York, NY
05.2026 - Current
- Managed payroll operations, ensuring accurate calculations and timely disbursements for all employees.
- Prepared detailed financial reports for management review, highlighting key trends or areas requiring attention within the company's payroll operations.
- Maintained up-to-date knowledge of federal tax law changes affecting payroll operations, ensuring ongoing compliance across all business locations.
- Optimized payroll operations, introducing automated systems for better tracking of employee hours and overtime.
Supervisor
TD BANK
08.2022 - Current
- Oversee daily operations and team performance while ensuring compliance with HR policies and banking regulations. Coordinate employee scheduling, training, and development initiatives to maintain optimal staffing levels. Analyze performance metrics and personnel data to identify improvement opportunities and develop action plans. Conduct regular team meetings to communicate organizational updates and collect feedback. Collaborate with management to implement employee engagement strategies and retention programs.
Banker Associate
Bank of America
08.2020 - 02.2021
- Evaluated customer financial profiles to determine appropriate banking products and services. Facilitated client relationship management by maintaining detailed customer records and follow-up protocols. Administered internal HR-related tasks, including attendance tracking and performance documentation for the branch. Executed training sessions on new banking technologies and customer service protocols. Monitored compliance with financial regulations and internal HR policies.
Retail Consultant
Sprint
10.2018 - 08.2020
- Analyzed market trends and customer demographic data to inform staffing and product placement strategies. Documented customer interactions and maintained detailed records for compliance purposes. Facilitated team communication and collaboration to ensure consistent customer experience. Executed training programs for new employees on product knowledge and service protocols. Monitored team performance metrics and provided regular feedback for improvement.
Store Supervisor
PLS Check Casher
02.2018 - 10.2018
- Managed daily operations including employee scheduling, attendance tracking, and performance monitoring. Recruited, trained, and developed team members to meet company standards and objectives. Investigated and resolved customer service issues and implemented procedures for process improvement. Administered company policies and procedures to ensure regulatory compliance. Conducted regular performance reviews and provided constructive feedback to team members.
Education
Master of Science - Human Resources Management
Stony Brook University
11-2025
Bachelor of Arts - Psychology
Mercy College
05-2021
Skills
- Performance Metrics Analysis
- HR Policy Implementation
- Employee Relations Management
- Talent Development
- Regulatory Compliance
- Workforce Planning
- Compensation Administration
- Benefits Management
- HR Data Interpretation
Certification
- The Payroll Professional, ADP - June 2026
Timeline
Payroll Operations Intern
Subwaytech LLC
05.2026 - Current
Supervisor
TD BANK
08.2022 - Current
Banker Associate
Bank of America
08.2020 - 02.2021
Retail Consultant
Sprint
10.2018 - 08.2020
Store Supervisor
PLS Check Casher
02.2018 - 10.2018
Master of Science - Human Resources Management
Stony Brook University
Bachelor of Arts - Psychology
Mercy College