Denise Roseboro
Trinity,NC
Summary
Dedicated with years of combined experience in Management and Customer Service in call centers and medical offices. Seeking to obtain a position as a Customer Service Representative that provide oversight on projects with complexities on any size service operational projects.
Overview
19
19
years of professional experience
Work History
Truck Driver
Prime inc
09.2021 - Current
- Deliver Freight all over the United States. Have to communicate with shipping and receiving to make sure I have the correct address correct goods to deliver on time.
Client Service Rep 1
Ciox Health, LLC
Alpharetta, GA
10.2018 - 09.2021
- Receives incoming requests for information and responds to requests by opening mail, and telephone inquiries, and retrieving facsimile inquiries in a timely manner.
- Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines.
- Organize own workload and time management.
- Standard Operating procedures (SOPs)
Patient Connection Associate 3
Piedmont Healthcare
Atlanta, GA
03.2017 - 08.2018
- Responsible for serving as front line support for the Patient Connection Center with Piedmont Healthcare. Answer incoming and make outgoing calls serving as First Call Resolution in order to address the appropriate course of action. I am responsible for Pre-Registering, Price Estimates, Update information as needed, Collecting patient liability/co pay
Comm Ops 3 Fulfillment (DOJ)
Comcast Cable Communications
Alpharetta, GA
05.2015 - 01.2016
- Helps assess trends in incoming call volume, provides advanced technical assistance with all troubleshooting for Technicians, Customer Account Executives, and fellow employees to allow successful completion of customer orders, and maintain a daily operational record which includes account credits, escalation of issues, and referral requests.
Customer Service Support Agent
Procore Solutions
Marietta, GA
09.2012 - 05.2015
- Served customers by providing product and service information, resolving product and service issues, opens customer accounts by recording account information, maintain customer records by updating account information, resolves product or service issues by clarifying the customer's complaint; determining the cause of the issue; selecting and explaining the best solution to solve the issue; expediting correction or adjustment; following up to ensure resolution.
Medical Assistant
James A. Sexson MD LLC
Austell, GA
11.2007 - 09.2012
- Update and maintain all digital client records and assist in transitioning hard copy records to digital format, record patient information such as vital signs, weight and changes in medical history prior to each appointment, clean and prepare examination rooms prior to patient appointments, work in front office taking care of tasks such as answering phone calls and greeting patients as they enter the facility, assist the nurse and office manager in maintaining the medical inventory and placing orders for new materials as needed.
Education
Medical Assistant - Healthcare Discipline
Fortis College
Smyrna, GA11.2008
High School Diploma - undefined
McEachern High School
Powder Spring, GA05.2006
Skills
- Customer and personal service; Good Understanding of applicable global, regional, and local research; time management; critical thinking; Risk Management; troubleshooting; coordination; monitoring; complex problem solving; judgment and decision making Good understanding of operational metrics, productivity, and initiative Excellent attention to details, accuracy and maintaining quality standards
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Scheduling
Timeline
Truck Driver
Prime inc
09.2021 - Current
Client Service Rep 1
Ciox Health, LLC
10.2018 - 09.2021
Patient Connection Associate 3
Piedmont Healthcare
03.2017 - 08.2018
Comm Ops 3 Fulfillment (DOJ)
Comcast Cable Communications
05.2015 - 01.2016
Customer Service Support Agent
Procore Solutions
09.2012 - 05.2015
Medical Assistant
James A. Sexson MD LLC
11.2007 - 09.2012
High School Diploma - undefined
McEachern High School
Medical Assistant - Healthcare Discipline
Fortis College